Bank Teller I - Frontline Customer Champion

First Community Bank; Lindside (WV); On-site; USD 1,653,120 - 2,204,160; Full time

Job summary

First Community Bank is hiring a Teller I to serve as the frontline for customer relations, handling routine banking transactions with speed, accuracy, and courtesy. You will assist customers, process deposits and checks, and promote bank products.

The position emphasizes attention to detail, strong math skills, and confidentiality, with opportunities to grow within a community-focused employer across multiple locations.

Qualifications

• High school diploma or equivalent required.
• Proficient verbal and written communication with strong telephone etiquette.
• Active listening and ability to clarify customer needs.
• Remain professional when dealing with upset customers.
• Strong attention to detail and excellent math skills.
• Trustworthy and able to handle confidential information.
• Customer satisfaction oriented with team collaboration.
• Ability to lift up to 25 pounds and stand for extended periods.

Responsibilities

• Cash checks and disburse funds after verification of signatures and funds.
• Accept deposits and confirm transaction accuracy.
• Prepare and issue official checks and loan proceeds.
• Process deposits from various sources including night deposits and currency orders.
• Verify endorsements and document legality of transactions.
• Enter transactions into Teller Capture software with accuracy.
• Maintain a neat work area and protect confidential records.
• Sell bank products and services through referrals.
• Manage risk and detect fraudulent transactions.
• Identify customer needs and introduce new products.
• Reconcile cash drawer and balance transactions.
• Assist customers with check orders, online banking, and debit cards.
• Maintain adequate currency supply and report discrepancies.
• Follow bank operations and security procedures; protect confidentiality.
• Support marketing campaigns and Tell-a-Friend promotions.
• Deliver new account sales presentations in person or via phone.
• Complete required training within set timeframes.
• Uphold the company standards of conduct and expectations.

Skills

Verbal & written communication

Active listening

Attention to detail

Math skills

Integrity & trustworthiness

Customer service orientation

Interpersonal skills

Physical stamina

Education

High school diploma or equivalent

Job description

First Community Bank is hiring a Teller I to serve as the frontline for customer relations, handling routine banking transactions with speed, accuracy, and courtesy. You will assist customers, process deposits and checks, and promote bank products.

The position emphasizes attention to detail, strong math skills, and confidentiality, with opportunities to grow within a community-focused employer across multiple locations.