Bank Teller & Customer Solutions Specialist

Availa-Bank; Webster City (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Health Savings Account (HSA)

Life Insurance

401K & ESOP

Disability Insurance

FSA & Dependent Care

Tuition Assistance

EAP

Job summary

Availa Bank in Webster City, IA is seeking a Universal Banker I (Bank Teller) to handle customer transactions efficiently and deliver friendly service while advising on basic banking products.

This role focuses on opening and servicing consumer accounts, cross-selling appropriate services, maintaining accurate cash handling, and ensuring compliance. Strong math, typing, and communication skills are essential, with high school diploma required.

Qualifications

• High school diploma required.
• Customer service experience required.
• Accounting, banking, or sales experience encouraged.
• Typing with speed and accuracy required.
• Strong math skills.

Responsibilities

• Provide exceptional customer service through quality conversations and an efficient and accurate process of customer transactions.
• Build relationships with customers by identifying needs and offering solutions.
• Sell, open, and maintain banking products and services to new and existing customers. Cross-sell bank products during the regular transaction process.
• Proficient in customer account opening, maintenance, and closing accounts (including checking, savings, CDs, and safe deposit boxes).
• Process check orders; follow check cashing procedures; issue cashier’s checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputes.
• Handle financial transactions efficiently and effectively with all customers (including, but not limited to, deposits, withdrawals, advances, loan payments, and merchant transactions).
• Maintain a balanced cash drawer.
• Perform ATM/ITM duties in applicable markets.
• Meet or exceed all established branch goals and contribute to branch deposit growth.

Job description

Availa Bank in Webster City, IA is seeking a Universal Banker I (Bank Teller) to handle customer transactions efficiently and deliver friendly service while advising on basic banking products.

This role focuses on opening and servicing consumer accounts, cross-selling appropriate services, maintaining accurate cash handling, and ensuring compliance. Strong math, typing, and communication skills are essential, with high school diploma required.