Bank Teller & Customer Service Specialist

Resource Bank (Louisiana); Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Resource Bank in Baton Rouge, LA, is seeking a friendly Personal Banker to assist customers with deposits, withdrawals, loan payments, and daily banking tasks. You will maintain and balance a cash drawer and help rotate the branch vault as needed.

Ideal candidates have prior teller experience, strong math and reading comprehension, and excellent customer service skills. You will greet customers, answer questions, and process transactions promptly while complying with bank policies.

Qualifications

• High School Diploma (or GED) required; cash handling experience preferred.
• Previous teller experience preferred.
• Strong customer service and accuracy essential.

Responsibilities

• Receives checks and cash for deposit, verifies amount and endorsements.
• Cashes checks and pays out money after verification of signatures and balances.
• Processes withdrawals, IRA contributions, HSA contributions, loan payments, night deposits, mail deposits, etc.
• Ensures and provides quality service to both internal and external customers.
• Assists customers in accessing safety deposit boxes.
• Examines coupons and bills presented for payment to verify issue, date and amount due.
• Performs trial balances throughout the day.
• Balances currency, coin and checks in cash drawer at end of shift.
• Greet individuals as they enter branch and drive-up window.
• Process work through Branch Capture equipment.
• Assist customers with services such as ordering ATM or debit cards, stop payments, change addresses, etc.
• Follow and comply with all bank regulations and security procedures.
• Complete all training requirements, including compliance, in a timely manner.
• Process transactions within established policies and procedures.
• Ability to lift coin bags of varying weight.
• All other duties as assigned.

Skills

Active Listening

Speaking

Reading Comprehension

Mathematics

Critical Thinking

Social Perceptiveness

Education

High school diploma or GED

Job description

Resource Bank in Baton Rouge, LA, is seeking a friendly Personal Banker to assist customers with deposits, withdrawals, loan payments, and daily banking tasks. You will maintain and balance a cash drawer and help rotate the branch vault as needed.

Ideal candidates have prior teller experience, strong math and reading comprehension, and excellent customer service skills. You will greet customers, answer questions, and process transactions promptly while complying with bank policies.