Bank Teller/Customer Service Representative

1870 Holdings; Princeville (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Paycom - ATS in Princeville, IL seeks a Teller with strong cash handling and customer service skills. The role involves opening, maintaining, and closing customer accounts, and providing high level assistance in person and by phone.

Responsibilities include educating customers on Identity Theft and Fraud, performing Teller duties, and engaging with community activities while supporting bank leadership.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1 year retail customer service experience preferred but not required; banking experience preferred.

Responsibilities

• Opens, maintains, and closes customer accounts using the new accounts system database.
• Provides high level customer service in person and by phone for account inquiries.
• Builds trust with customers to identify needs and offers solutions.
• Educates customers on Identity Theft and Fraud.
• Performs Teller responsibilities per Teller job description.
• Engages in community activities and supports bank leadership.

Skills

Cash handling

Customer service

Sales

Time management

Education

High school diploma or GED

College degree preferred

Job description

Job Details: Job Location: PSB PRINCEVILLE - PRINCEVILLE, IL 61559, Position Type: Full-Time/Part-Time, Salary Range: $15.00 - $22.00 Hourly, Interested in working in a community bank environment that places a high level of value in its employees, customers, and communities we serve?

DUTIES & RESPONSIBILITIES

• Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts
• Provides high level customer service in person and via telephone to assist customers with account inquiries and/or concerns
• Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit them
• Educates customers on Identity Theft and Fraud
• Performs Teller responsibilities in accordance with the Teller job description
• Actively reinforces and contributes towards the success of the bank
• Engages and participates in community activities
• Performs other duties as assigned by the leadership team

EDUCATION/WORK EXPERIENCE REQUIREMENTS

High school diploma or GED equivalent; a minimum 1-year retail customer service experience preferred but not required; and a minimum 1-year banking experience preferred.

MENTAL & PHYSICAL REQUIREMENTS

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, have the ability to prioritize, analyze and resolve problems, and possess strong time management and organizational skills.

COMPETENCIES

Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem solving skills, and the ability to handle high pressure situations while maintaining composure.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or G.E.D. College degree is preferred.
• Cash handling experience
• Sales or customer service experience

Qualifications: