Sr. Teller (Kauai)- Territorial Savings

Territorial Savings, a division of Bank of Hope; Lihue (HI); On-site; USD 26,505 - 32,373; Full time

Job summary

A respected banking institution in Lihue, Hawaii, is looking for a dedicated Customer Service representative. This role includes providing top-tier customer service, processing transactions accurately, and collaborating with team members to achieve branch goals. The ideal candidate will have a high school diploma, with experience in retail sales or customer service being a plus. Strong communication skills and the ability to manage multiple tasks are essential. A competitive salary in the range of $19.24 - $23.50 hourly, plus benefits, is offered.

Qualifications

• Minimum education level of a high school diploma.
• Some experience in retail sales and customer service is a plus.
• Excellent communication skills to project a professional image.

Responsibilities

• Provide excellent customer service by assisting with inquiries and resolving issues.
• Process deposits, withdrawals, and loan payments accurately.
• Maintain knowledge of bank policies and industry trends.

Skills

Fluent English (written and verbal)

Basic to Intermediate computer/systems knowledge

Excellent written and oral communication skills

Ability to manage multiple tasks

Strong organizational skills

Education

High School Diploma

Job description

Customer Service & Leadership

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.
• Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively.
• Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.
• Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures.

Transaction Processing & Oversight

• Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
• Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures.
• Ensure adherence to bank policies, fraud detection protocols, and cash-handling procedures.
• Balance personal cash drawer and assist with monitoring overall cash levels during shifts to support branch cash handling accuracy.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.

Operational Support

• Assist with operational tasks such as maintaining branch supplies and ensuring customer-facing materials (e.g., brochures) are up-to-date.
• Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
• Participate in branch-specific tasks, such as ATM balancing or night deposit processing, as assigned.
• Maintain a clean and organized workstation and support administrative tasks as directed.

Team Collaboration & Development

• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
• Provide feedback and coaching to improve team performance and ensure consistent delivery of exceptional service.
• Act as a resource for team members, assisting with questions or procedural guidance when needed.
• Support the branch during special projects, system updates, or procedural changes.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Prior Experience

• Some experience in retail sales and customer service functions a plus.

Skills

• English: Written: Fluent Verbal: Fluent
• Combination of Experience and Education can meet the job requirements: Yes
• Computer/Systems Knowledge Requirements: Basic to Intermediate
• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment.

The salary range for this full-time position is $19.24 Hourly - $23.50 Hourly + differentials+ sign-on bonus + benefits
Salary ranges are determined based on qualifications, level, and location
Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.