Bank Teller

HRM Direct Middleware Test Company; Boston (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

HRM Direct Middleware Test Company in Boston, Massachusetts, seeks a customer service representative to assist clients with account transactions. The role includes handling deposits, loan payments, cashing checks, and addressing customer inquiries.

Preferred candidates will demonstrate exceptional attention to detail, integrity, and financial skills. This position supports the bank's operational procedures and requires maintaining confidentiality and compliance while providing top-notch service.

Responsibilities

• Serve customers by completing account transactions.
• Provide account services by receiving deposits and loan payments.
• Cross-sell bank products and inform customers of new services.
• Reconcile cash drawer and maintain supply of cash and currency.
• Comply with bank operations and security procedures.

Skills

Customer Service

Attention to Detail

General Math Skills

Verbal Communication

Integrity

Selling to Customer Needs

People Skills

Financial Skills

Financial Software

Thoroughness

Documentation Skills

Job description

Job Responsibilities

• Serves customers by completing account transactions.

Job Duties

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
• Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
• Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe‑deposit box procedures.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual‑control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications

• Customer Service
• Attention to Detail
• General Math Skills
• Verbal Communication
• Integrity
• Selling to Customer Needs
• People Skills
• Financial Skills
• Financial Software
• Thoroughness
• Documentation Skills