Teller

BankFirst Financial Services; Fayette (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

BankFirst Financial Services in Fayette, AL seeks a detail-oriented Teller to provide high quality customer service, process transactions accurately, and support daily branch operations. You will cash checks, accept deposits, process loan payments, and handle routine banking tasks following policy and regulatory guidelines.

The role emphasizes cross-selling, referring customers to appropriate products, maintaining security of cash, and complying with BSA, CIP and OFAC rules while delivering a

Qualifications

• High school diploma or GED required.
• Three months of cash handling, sales or related experience preferred.

Responsibilities

• Cash checks and verify cash according to bank policies.
• Accept deposits and determine holds per Regulation CC.
• Open/close accounts and process night deposits.
• Cross-sell bank products and refer customers for retail goals.
• Ensure compliance with BSA, OFAC, CIP, and other regulations.

Skills

Cash handling

Customer service

Sales

Education

High school diploma or GED

Job description

BASIC PURPOSE:

Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned.

PRINCIPLE ACCOUNTABILITIES

Provide high quality customer service within the branch, including:

• Cash checks according to bank policies and procedures
• Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC.
• Accept payments for various types of loans.
• Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections.
• Close checking and savings accounts.
• Process night deposits; mail receipts and records.
• Resolve customer’s problems with scope of authority.Sell cashier’s checks.
• Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report.
• Contribute to overall banking center operations
• Balance cash and daily transactions and ATM.
• Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc...
• Prepare change order.
• Assist with opening and closing banking center.
• Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal.
• Adhere to the policies and procedures in Teller Manual.
• Attend and/or complete applicable and required training sessions.

EDUCATION, EXPERIENCE, SKILLS:

• Education- High school diploma or equivalent (GED)
• Experience- Three (3) months of cash handling, sales or related experience.

BankFirst is an EO employer- Veteran/Disability