Bank Teller

Mt. Washington Pediatric Hospital; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Job summary

Ponce Bank is seeking a customer-focused professional to join our retail banking team. You will deliver exceptional service, process transactions accurately, and support community engagement efforts at the branch level.

The role emphasizes teamwork, compliance with banking regulations, and proactive problem-solving to enhance customer experiences while supporting bank objectives.

Qualifications

• High school diploma or equivalent; emphasis in business preferred.
• Minimum of 1 year related experience.
• Strong communication, problem-solving and customer service skills.
• Proficiency in Microsoft Office and banking software; Greek language preferred.

Responsibilities

• Process account transactions effectively.
• Provide excellent customer service and resolve customer concerns promptly.
• Respond to inquiries in person, by phone or email with appropriate follow up.
• Examine negotiable items and manage funds availability per regulatory requirements.
• Review client profiles and identify referral opportunities to platform personnel.
• Balance cash drawers daily and maintain cash vault accuracy.
• Complete and maintain assigned reports and logs.
• Represent the branch in CRA-aligned community activities.
• Occasional travel to other branch locations as needed.

Skills

Strong communication

Problem-solving

Customer service

Greek language proficiency (preferred)

Education

High school diploma

Tools

Microsoft Office

Banking software

Job description

• Location 34-05 Broadway,Astoria, NY, 11106,United States
• Job Category Retail Banking
• Employee Type Full Time Non Exempt
• Required Degree High school

Delivers exceptional experience to customers while enhancing the Bank's bottom line and reputation. Responsible for providing exceptional customer service to our customers, partners and prospects. Processes all paying and receiving transactions and performs cash vault activities in an accurate and timely manner.

Responsibilities

• Process account transactions effectively.
• Provide excellent customer service; help resolve customer concerns in a timely fashion.
• Respond to customer inquiries (in person, by phone or email) with appropriate follow up or escalation.
• Examine negotiable items (checks, money orders, etc.), determine proper funds availability based on regulatory requirements and complete hold notices.
• Review client profiles and identify opportunities to make referrals to platform personnel.
• Balance cash drawers daily, assuring proof of cash vault and maintaining appropriate level of cash.
• Complete and maintain assigned reports and logs.
• Represent the branch in community activities that align with CRA goals, fostering positive local relationships.
• Travel:Occasional travel to other branch locations as needed to ensure operational consistency, employee support, and service excellence.

Job Requirements

• A high school diploma, or equivalent, with an emphasis in a business curriculum
• A minimum of one (1) years’ related experience normally required
• Strong communication, problem-solving, and customer service skills
• Proficiency in Microsoft Office and banking software
• Proficient interpersonal relations and communicative skills
• Proficiency in Greek language is preferred.

Pay Range

• Health coverage, additional ancillary insurance benefits, retirement plan, paid time off, and much more!

About Ponce Bank

At Ponce Bank, we are deeply committed to growth, innovation, and community impact. We believe in creating a supportive and collaborative work environment where our employees are empowered to succeed and make meaningful contributions. If you're passionate about customer service and community, we'd love to hear from you!

Be the face of change in your community.

On the frontlines, every interaction is an opportunity to empower someone financially, build trust, and drive lasting impact. Our retail teams are more than service providers—they are trusted advisors, community connectors, and everyday changemakers.

At Ponce Bank, your passion for people and service is your greatest strength.

Ponce Bank participates in the E-Verify program.