Bank Teller

Ponce Bank; New York (NY); On-site; USD 46,000 - 47,000; Full time

Benefits offered by this job

Health coverage

retirement plan

paid time off

additional ancillary insurance

Job summary

Ponce Bank in New York seeks a detail-oriented teller to deliver exceptional customer service while processing transactions accurately. You will handle cash, respond to inquiries, and support branch operations daily.

This role requires a high school diploma and at least one year of related experience; proficiency in Microsoft Office and banking software is expected, with Greek language skills preferred. Occasional travel to other branches may be required.

Qualifications

• High school diploma or equivalent with business emphasis.
• Minimum of one year related experience.
• Strong communication, problem-solving, and customer service skills.
• Proficiency in Microsoft Office and banking software.
• Interpersonal skills; Greek language proficiency preferred.

Responsibilities

• Process account transactions effectively.
• Provide excellent customer service and resolve concerns promptly.
• Respond to customer inquiries with appropriate follow up or escalation.
• Examine negotiable items and determine funds availability per regulations.
• Review client profiles and identify referral opportunities.
• Balance cash drawers daily and maintain cash vault proof.
• Complete and maintain assigned reports and logs.
• Represent the branch in community activities aligning with CRA goals.
• Travel to other branches as needed to ensure consistency and service excellence.

Skills

Customer service

Communication

Problem solving

Cash handling

Education

High school diploma or equivalent (business emphasis)

Tools

Microsoft Office

Banking software

Job description

Brief Description

Delivers exceptional experience to customers while enhancing the Bank’s bottom line and reputation. Responsible for providing exceptional customer service to our customers, partners and prospects. Processes all paying and receiving transactions and performs cash vault activities in an accurate and timely manner.

Brief Description

Delivers exceptional experience to customers while enhancing the Bank’s bottom line and reputation. Responsible for providing exceptional customer service to our customers, partners and prospects. Processes all paying and receiving transactions and performs cash vault activities in an accurate and timely manner.

Responsibilities

• Process account transactions effectively.
• Provide excellent customer service; help resolve customer concerns in a timely fashion.
• Respond to customer inquiries (in person, by phone or email) with appropriate follow up or escalation.
• Examine negotiable items (checks, money orders, etc.), determine proper funds availability based on regulatory requirements and complete hold notices.
• Review client profiles and identify opportunities to make referrals to platform personnel.
• Balance cash drawers daily, assuring proof of cash vault and maintaining appropriate level of cash.
• Complete and maintain assigned reports and logs.
• Represent the branch in community activities that align with CRA goals, fostering positive local relationships.
• Travel: Occasional travel to other branch locations as needed to ensure operational consistency, employee support, and service excellence.

Requirements

Job Requirements

• A high school diploma, or equivalent, with an emphasis in a business curriculum
• A minimum of one (1) years’ related experience normally required
• Strong communication, problem-solving, and customer service skills
• Proficiency in Microsoft Office and banking software
• Proficient interpersonal relations and communicative skills
• Proficiency in Greek language is preferred.

Pay Range

Salary: $45,500 - $47,420

Benefits

• Health coverage
• additional ancillary insurance benefits
• retirement plan
• paid time off
• much more!

About Ponce Bank

At Ponce Bank, we are deeply committed to growth, innovation, and community impact. We believe in creating a supportive and collaborative work environment where our employees are empowered to succeed and make meaningful contributions. If you're passionate about customer service and community, we'd love to hear from you!

Be the face of change in your community.

On the frontlines, every interaction is an opportunity to empower someone financially, build trust, and drive lasting impact. Our retail teams are more than service providers—they are trusted advisors, community connectors, and everyday changemakers.

At Ponce Bank, your passion for people and service is your greatest strength.

Ponce Bank participates in the E-Verify program.