Bank Support Specialist I

CAPITAL COMMUNITY BANK; Pleasant Grove (UT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health, dental, and vision insurance

401(k) with employer match

Paid time off and holidays

Professional development and training

Employee wellness programs and perks

Job summary

CAPITAL COMMUNITY BANK in Pleasant Grove, UT is seeking an Administrative Support Specialist responsible for processing essential information and documents, maintaining records, and supporting daily operations. You will contribute to compliance efforts and help with audits while delivering high levels of internal service.

The role requires attention to detail, dependability, and the ability to manage multiple priorities in a bank environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years in banking, customer service, or financial services.
• Familiarity with digital platforms and Microsoft Office Suite.
• Strong verbal and written communication skills.
• Able to resolve customer issues professionally and efficiently.
• Customer-focused with reliable attention to detail.

Responsibilities

• Manage all incoming and return mail, scanning and delivering to departments within walking distance.
• Review new consumer deposit accounts for compliance with regulations and bank procedures.
• Archive documents in bank repository system by document type.
• Assist in gathering documentation for internal and external audits.
• Perform other operational duties as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Digital platforms

Job description

Job Details

Job Location: Pleasant Grove - PLEASANT GROVE, UT 84062

Position Type: Full Time

Salary Range: $18.00 - $20.00 Hourly

This position provides administrative and operational support across multiple departments by ensuring critical information and documentation are processed, maintained, and distributed in a timely manner. The role contributes to compliance efforts, supports record retention and pre- audit activities, and helps facilitate smooth day-to-day operations throughout the organization. Success in this position requires strong attention to detail, organization, dependability, and the ability to manage multiple priorities while delivering a high level of internal customer service.

Essential Duties and Responsibilities

• Manage all incoming and return mail. This will include scanning, sorting, and delivering to departments in the PG Branch, HQ, and Gunn building. All in walking distance.
• Review new consumer deposit accounts to ensure compliance with regulations and Bank procedures
• Archive documents in Bank repository system based on document type
• Assist in gathering documentation for internal and external audits
• Other operational duties as needed

QualificationsQualifications and Skills

• Education: High school diploma or equivalent
• Experience: 1+ years in banking, customer service, or financial services.
• Technical Skills: Familiarity with digital platforms.
• Software Proficiency: Experience with Microsoft Office Suite.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to resolve customer issues efficiently and professionally.
• Customer Focus: Commitment to delivering excellent service and building relationships.

Company Culture and Benefits

As a community-focused financial institution, we pride ourselves on providing a supportive and innovative work environment. Our bank integrates fintech solutions to enhance customer experience while maintaining strong community values. We offer:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Professional development and training opportunities
• Employee wellness programs and perks