Bank Support Specialist I

Accordia Bank; Pleasant Grove (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Holidays

Professional development opportunities

Employee wellness programs

Job summary

Accordia Bank in Pleasant Grove, Utah, is seeking an administrative professional to provide cross-departmental support. You will handle mail flow, assist with deposit account compliance, and help archive records for audits while delivering strong internal customer service.

The role emphasizes attention to detail, organization, and the ability to manage multiple priorities in a community-focused bank setting that leverages fintech solutions.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1+ years in banking, customer service, or financial services.
• Technical Skills: Familiarity with digital platforms.
• Software Proficiency: Experience with Microsoft Office Suite.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to resolve customer issues efficiently and professionally.
• Customer Focus: Commitment to delivering excellent service and building relationships.

Responsibilities

• Manage all incoming and return mail, scanning, sorting, and delivering to branches and HQ.
• Review new consumer deposit accounts to ensure compliance with regulations and Bank procedures.
• Archive documents in Bank repository system by document type.
• Assist in gathering documentation for internal and external audits.
• Perform other operational duties as needed.

Skills

Attention to detail

Organizational skills

Customer service

Microsoft Office Suite

Verbal and written communication

Education

High school diploma

Tools

Microsoft Office Suite

Banking software

Job description

This position provides administrative and operational support across multiple departments by ensuring critical information and documentation are processed, maintained, and distributed in a timely manner. The role contributes to compliance efforts, supports record retention and pre- audit activities, and helps facilitate smooth day-to-day operations throughout the organization. Success in this position requires strong attention to detail, organization, dependability, and the ability to manage multiple priorities while delivering a high level of internal customer service.Essential Duties and ResponsibilitiesManage all incoming and return mail. This will include scanning, sorting, and delivering to departments in the PG Branch, HQ, and Gunn building. All in walking distance.Review new consumer deposit accounts to ensure compliance with regulations and Bank proceduresArchive documents in Bank repository system based on document typeAssist in gathering documentation for internal and external auditsOther operational duties as neededQualifications and SkillsEducation: High school diploma or equivalentExperience: 1+ years in banking, customer service, or financial services.Technical Skills: Familiarity with digital platforms.Software Proficiency: Experience with Microsoft Office Suite.Communication: Strong verbal and written communication skills.Problem-Solving: Ability to resolve customer issues efficiently and professionally.Customer Focus: Commitment to delivering excellent service and building relationships.Company Culture and BenefitsAs a community-focused financial institution, we pride ourselves on providing a supportive and innovative work environment. Our bank integrates fintech solutions to enhance customer experience while maintaining strong community values. We offer:Competitive salary and performance-based bonusesComprehensive health, dental, and vision insurance401(k) with employer matchPaid time off and holidaysProfessional development and training opportunitiesEmployee wellness programs and perks