Bank Services Rep: Customer-Focused Teller & Relationship Builder

Bank-of-New-Hampshire; Rochester (NH); On-site; USD 38,000 - 48,000; Full time

Job summary

Bank of New Hampshire in Rochester, NH, is seeking a Bank Services Representative to provide outstanding customer service and accurate financial transactions at the service window. You will handle deposits, withdrawals, loan payments, and account maintenance while building trusted relationships with local customers.

The role offers growth opportunities, ongoing training on policies and regulatory standards, and a friendly, team-focused environment.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in cash handling, sales, customer service, or banking is a plus.
• Must have knowledge and experience with computer programs used throughout the course of the workday.
• Strong communication skills with the ability to interact professionally with customers and teammates.
• Ability to work independently and as part of a team in a fast-paced setting.
• A proactive approach to learning and personal development.

Responsibilities

• Process a variety of financial transactions with accuracy, including deposits, withdrawals, loan payments, and check cashing.
• Handle cash balancing and financial transactions with care to minimize errors.
• Open and maintain retail deposit accounts, ensuring accuracy in all account-related tasks such as signature cards and address changes.
• Support overall office functions to ensure smooth daily operations.
• Deliver top-notch service to existing and prospective customers, fostering trust and creating lasting professional relationships.
• Act as a knowledgeable resource for customer inquiries regarding bank products and services.
• Maintain a positive and approachable demeanor while assisting customers at the Bank Services Representative window.
• Stay up-to-date with bank policies, products, services, and industry regulations to ensure all operations meet legal and regulatory standards.
• Participate in ongoing training to enhance your skills, including understanding federal and state regulations and compliance procedures.

Skills

Cash handling

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Banking software

Job description

Bank of New Hampshire in Rochester, NH, is seeking a Bank Services Representative to provide outstanding customer service and accurate financial transactions at the service window. You will handle deposits, withdrawals, loan payments, and account maintenance while building trusted relationships with local customers.

The role offers growth opportunities, ongoing training on policies and regulatory standards, and a friendly, team-focused environment.