Bank Sales Support Specialist (Commercial Loan Processor)

First Citizens; Tacoma (WA); On-site; USD 39,000 - 55,000; Full time

Job summary

First Citizens Bank is seeking a Sales Support Specialist (Business/Commercial Lending Assistant) in-branch to support lenders with sales and cross-selling opportunities. The role includes processing loan documentation and servicing, and coordinating with branch partners to open banking services.

The position emphasizes accuracy, timely communication with borrowers, and maintaining strong relationships within Commercial/Business Banking groups.

Qualifications

• Ongoing Sales Support: assist Lenders with sales opportunities and joint calls.
• Documentation: originates and ensures loan documentation accuracy for closings.
• Credit servicing: track maturing lines/loans and prepare files for reviews.

Responsibilities

• Support lenders with sales activities and cross-sell opportunities.
• Process and verify loan documentation for closings and correct data in systems.
• Monitor portfolio and report past-due credits to keep accounts current.

Skills

Sales support

Cross-selling

Customer service

Documentation

Education

Bachelor's degree

GED/High School + 4 yrs exp

Tools

Excel

PowerPoint

Outlook

Job description

Overview

What sets First Citizens apart? Strong leadership, enduring values, and a commitment to helping people and businesses prosper.

First Citizens Bank has an opportunity for a Sales Support Specialist (Business/Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills. This role is an integral part of our team, partnering with Commercial and/or Business Banking groups in the sales, servicing and management of clients and loan portfolios.

This is an in-branch position, not remote.

Responsibilities & Qualifications

• Ongoing Sales Support: Provide ongoing sales support to Lenders which includes identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists and making joint calls as required.
• Documentation Support and Accuracy: Originates, processes and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing.
• Ongoing Credit Servicing Support and Accuracy: Resolving documentation exception issues, maintaining service levels, updating financial statements and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels.
• Monitoring of Past Due Credits: Communicate, report and follow up on portfolio past dues to ensure they remain current, while maintaining customer contact.
• Ongoing Customer Service/Office Support: Coordinates opening of deposit and other banking services with branch partners. Handles customer requests for information and problem resolution.

Additional Information

• Bachelor's Degree OR High School Diploma or GED with a minimum of 4 years' experience in sales, customer service or operations or commercial lending

Preferred Qualifications:

• Experience in commercial loan documentation, commercial lending support
• Proficient in Microsoft Excel, PowerPoint, Outlook and other office support systems and programs.
• Experience in paralegal support.
• Prior work experience: experience within a business/commercial/corporate banking environment is strongly preferred.

The base pay for this position is generally between $27.04 to $40.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.