Bank Sales Support Specialist (Commercial Loan Processor)

First Citizens Bank; Bellevue (WA); On-site; USD 37,000 - 55,000; Full time

Job summary

First Citizens Bank is seeking a Sales Support Specialist (Business/Commercial Lending Assistant) to partner with Commercial and Business Banking teams. This in-branch role supports sales, loan documentation, and credit servicing while ensuring accuracy and client satisfaction.

The position emphasizes collaboration with branch partners, portfolio servicing, and proactive customer service to drive business growth. Local office in Bellevue, WA; not remote.

Qualifications

• Bachelor’s degree or GED with 4+ years in sales, customer service, operations or commercial lending.
• Experience with loan documentation and credit servicing preferred.
• Proficiency in Excel, PowerPoint and Outlook.

Responsibilities

• Provide ongoing sales support to lenders, coordinate materials for presentations, set up calls, maintain prospect lists.
• Originates, processes and ensures accuracy of loan documentation for closings.
• Resolve documentation exceptions, track service levels and prepare portfolio files for reviews.
• Monitor portfolio past dues and maintain customer contact.
• Coordinate opening of deposits and other banking services with branch partners; handle inquiries.

Skills

Commercial lending knowledge

Paralegal support

Banking office experience

Education

Bachelor’s degree or GED + 4 years in sales/customer service/operations/commercial lending

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

Overview

What sets First Citizens apart? Strong leadership, enduring values, and a commitment to helping people and businesses prosper.

Overview

First Citizens Bank has an opportunity for a Sales Support Specialist (Business/Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills. This role is an integral part of our team, partnering with Commercial and/or Business Banking groups in the sales, servicing and management of clients and loan portfolios.

This is an in-branch position, not remote.

Responsibilities & Qualifications

• Ongoing Sales Support: Provide ongoing sales support to Lenders which includes identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists and making joint calls as required.
• Documentation Support and Accuracy: Originates, processes and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing.
• Ongoing Credit Servicing Support and Accuracy: Resolving documentation exception issues, maintaining service levels, updating financial statements and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels.
• Monitoring of Past Due Credits: Communicate, report and follow up on portfolio past dues to ensure they remain current, while maintaining customer contact.
• Ongoing Customer Service/Office Support: Coordinates opening of deposit and other banking services with branch partners. Handles customer requests for information and problem resolution.

Additional Information

• Bachelor’s Degree OR High School Diploma or GED with a minimum of 4 years’ experience in sales, customer service or operations or commercial lending

Preferred Qualifications

• Experience in commercial loan documentation, commercial lending support
• Proficient in Microsoft Excel, PowerPoint, Outlook and other office support systems and programs.
• Experience in paralegal support.
• Prior work experience: experience within a business/commercial/corporate banking environment is strongly preferred.

The base pay for this position is generally between $27.04 to $40.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.