Bank Sales & Service Representative (Teller)

First Citizens Bank; Charlotte (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading banking institution seeks a Bank Sales & Service Representative (Teller) to join their branch team in Charlotte, NC. The role involves processing transactions, educating customers on banking services, and assisting with their financial needs. Ideal candidates are people-oriented, skilled in communication, and demonstrate professionalism in customer interactions. A competitive benefits program is offered to support associates.

Qualifications

• High School Diploma or GED and 6 months customer service experience.
• Financial literacy and knowledge of bank products preferred.

Responsibilities

• Engaging customers in conversation to understand their banking needs.
• Processing transactions accurately and efficiently.
• Providing assistance with account servicing needs.

Skills

Financial literacy

Knowledge of retail banking products and services

Communication Skills - Interpersonal

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

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Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The Successful Candidate Will Demonstrate

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferences

Processing transactions accurately and efficiently

Providing assistance with account servicing needs

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications

High School Diploma or GED and 6 months customer service experience

Preferred Area of Experience: Sales

Skill(s): Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking and Financial Services

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