Bank Partnerships, Strategy & Operations Manager

Chime; Jersey City (NJ); Hybrid; USD 130,000 - 181,000; Full time

Job summary

A financial technology company seeks a Strategy & Operations Manager to drive operational excellence and partner strategy with banks. This dynamic role requires strong strategic planning, organizational skills, and the ability to manage cross-functional teams while ensuring seamless communication and efficiency.

Benefits

Competitive salary

Comprehensive benefits

Generous paid time off

Wellness stipends

Parental leave

Qualifications

• 2-5 years in strategy consulting, preferably in financial services or Fintech.
• Exceptional project management and organizational skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in managing engagement models with bank partners.
• Redesign operational processes to support scaling as volumes increase.
• Act as liaison between the Bank Partnerships team and bank stakeholders.

Skills

Strategic Planning

Problem Solving

Organization

Communication

Relationship Management

Job description

About this role

As the Strategy & Operations Manager for the Bank Partnerships team, you will play a critical role in shaping Chime's strategic and operational model with our bank partners. Your role will focus on primary areas - scaling operational excellence across our bank engagement model and supporting the development of bank partner strategy. The Banking Partnerships team is highly cross-functional, working with many of Chime's core teams including Product, Marketing, Finance, Member Services to ensure streamlined execution of our strategic priorities.

This role requires robust skills in strategic planning, problem solving, organization, and clear communication. You should be self-directed, initiative-taking, detail-oriented, with deep relationship and management skills. The ability to work on multiple work streams simultaneously in a dynamic environment, experience in a partnership role, and proficiency in influencing cross-functional teams are essential. This position blends operational precision with strategic thinking, ideal for someone with a consultant mindset seeking to drive outcomes.

The base salary for this role ranges from $130,050 to $180,600, with eligibility for bonuses, equity, and benefits. The actual salary may vary based on location, skills, and experience.

Key responsibilities include:

1. Operational Excellence: Assist in managing engagement models with bank partners, ensuring clear communication of top priorities and strategic rhythm; oversee operating cadence with partner banks, coordinating recurring project review meetings.
2. Scale and Efficiency: Redesign operational processes to support scaling as volumes increase (~2x).
3. Communication: Act as liaison between the Bank Partnerships team and bank stakeholders to support Chime's priorities.
4. Reporting: Oversee key bank KPIs and financial metrics.
5. Bank Strategy: Identify strategic opportunities and support new product expansion.
6. Contract Negotiations: Support deal structuring, financial analysis, and legal agreements.
7. Partnerships: Build and maintain relationships with stakeholders, including Chime's executive team and partner banks.

Candidate requirements:

• 2-5 years in strategy consulting, ideally with experience in financial services or Fintech, and operational scaling.
• Exceptional project management and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work autonomously and in teams, demonstrating action and management skills.
• Comfortable with ambiguity and adjusting to unexpected situations.

About us

Chime is a financial technology company dedicated to helping Americans achieve financial progress. We offer helpful, transparent, and free banking services through user-friendly tools and platforms, empowering members to control their finances and reach their goals. Our team of problem solvers and dreamers is committed to our mission, fostering a culture of boldness, diversity, and high standards of integrity.

We offer a hybrid work environment, competitive salary, comprehensive benefits, generous paid time off, wellness stipends, parental leave, and various employee engagement activities. We are committed to diversity and inclusion, welcoming applicants of all backgrounds and experiences.