Bank Operations Performance Coach & Center Lead

First Horizon Bank; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

First Horizon Bank in Knoxville is seeking a Performance Manager to coach and develop a designated team of virtual Business Service Center agents in a contact center environment. The role oversees adherence to attendance and employment policies with a strong emphasis on autonomy and business acumen.

The position leads, coordinates and evaluates a segment of banking activities, with work hours Monday–Friday 8:00 AM–7:00 PM; on-site work at the listed location.

Qualifications

• Bachelor's (4-year college) degree and 2-4 years of experience or equivalent combination of education and experience
• 5-10 years of experience or an equivalent combination of education and experience

Responsibilities

• Coaches and supports team with a goal of continuous growth and skill improvement
• Inspires exceptional performance by managing at an individual level and leading by example
• Provides continuous feedback to team members for their progress and progression plan for their role

Skills

Coaching

Team leadership

Performance management

Education

Bachelor's degree

Job description

First Horizon Bank in Knoxville is seeking a Performance Manager to coach and develop a designated team of virtual Business Service Center agents in a contact center environment. The role oversees adherence to attendance and employment policies with a strong emphasis on autonomy and business acumen.

The position leads, coordinates and evaluates a segment of banking activities, with work hours Monday–Friday 8:00 AM–7:00 PM; on-site work at the listed location.