Bank Customer Service & Teller Specialist

Farmers-Bank-of-Northern-Missour; Gallatin (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Farmers-Bank-of-Northern-Missour is hiring a Customer Service Representative in Gallatin, MO. The full-time role handles in-person and phone inquiries, processes transactions, and supports customers with banking needs.

The position requires strong communication, organizational skills, and confidentiality, with opportunities to assist in various teller duties and daily bank operations.

Qualifications

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Excellent mathematical skills.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Ability to maintain highest level of confidentiality.

Responsibilities

• Represents the Bank favorably to both current and prospective customers.
• Provides prompt, efficient and accurate service in the processing of transactions.
• Note and verify significant information as required by Bank policy or procedure.
• Ensure that Bank procedures are followed when performing transactions on all equipment.
• Exercise discretion, judgement, and initiative regarding transaction problems and procedures.
• Identify customers’ financial service needs and promote bank products and services to meet those needs.
• Maintain adequate working funds as required by Bank policy; purchase working money supply from vault when needed.
• Verify and balance assigned drawer daily with minimal cash variances.
• Assist in reconciling errors for self and other tellers.
• Issue cashier’s checks, money orders, and bank checks.
• Issue and maintain debit cards following Bank policy.
• Verify that opening and closing procedures are followed.
• Prepare forms for Bank Secrecy Act as needed.
• Answer questions on Bank policies and practices and maintain good customer relations.
• Direct customers to appropriate employees for complex questions.
• Discuss problems related to accounts and refer to supervisor as needed.
• Help coworkers with difficult inquiries while ensuring prompt responses.
• Count, wrap, and bag coins; count and verify currency to sell; manage mutilated currency.
• Balance or assist in balancing the working fund.
• Assist with other bank tasks including statement stuffing, filing, and answering phones.
• Other duties as assigned

Skills

Communication

Organization

Mathematics

Integrity

Customer service

Confidentiality

Education

High school diploma or equivalent

Experience with the public

Job description

Farmers-Bank-of-Northern-Missour is hiring a Customer Service Representative in Gallatin, MO. The full-time role handles in-person and phone inquiries, processes transactions, and supports customers with banking needs.

The position requires strong communication, organizational skills, and confidentiality, with opportunities to assist in various teller duties and daily bank operations.