Bank Branch Manager

CFS; East Lansing (MI); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental & Vision

Discounted childcare

Pet insurance

Paid time off

401(k) match

Job summary

CFS is seeking a Branch Manager in Grand Rapids, MI to lead a retail banking branch, drive deposit growth, and oversee daily operations while delivering excellent customer service. The role requires guiding staff, implementing sales strategies, and ensuring regulatory compliance.

The position offers a comprehensive benefits package and a 80,000–90,000 base salary with bonus potential, onsite at the branch location.

Qualifications

• 3+ years in banking
• Experience managing direct reports (2+ years)
• Sales experience and deposits growth
• Knowledge of deposit account opening regulations
• Ability to create processes and structures in a growing org
• Proficient in Microsoft Office applications
• Strong problem-solving skills for system issues

Responsibilities

• Mentor, coach, and develop branch team to achieve sales goals and exceptional customer service.
• Manage branch operations including account opening, maintenance, and transactions.
• Promote all bank products, including cash management solutions.
• Assist customers in-person and via email, phone, and messaging.
• Schedule and supervise staff to maintain service standards.
• Conduct regular staff meetings to review performance and set goals.
• Ensure compliance with banking regulations and internal procedures.
• Communicate branch performance to leadership and align on initiatives.

Skills

Banking experience

People management

Sales experience

Deposit regulations

Process development

Microsoft Office

Tools

Excel

Word

Job description

Position: Branch Manager

Salary: $80,000-90,000 + Bonus

Benefits: $0 Premium Medical Plan options, Dental & Vision, Discounted Childcare, Pet Insurance, Paid Time Off, 401(k) match

Location: Grand Rapids, MI (Onsite)

Job Summary

Lead and manage all aspects of a retail banking branch, ensuring exceptional customer service, operational efficiency, and deposit growth. This role involves overseeing daily workflows, supervising staff, and driving sales of bank products and services.

• Outstanding culture focused on customer service and team collaboration.
• Competitive compensation and benefits package with low-cost healthcare options.
• Opportunity to lead a growing branch and make a measurable impact.

Key Responsibilities Of The Branch Manager

• Mentor, coach, and develop branch team members to achieve sales goals, enhance performance, and deliver exceptional customer service through ongoing training, feedback, and performance management.
• Manage branch operations including account opening, maintenance, and transaction processing.
• Coordinate and promote all bank products and services, including cash management solutions.
• Assist customers in-person and through email, phone, and instant messaging.
• Schedule and supervise branch staff to maintain service standards.
• Conduct regular staff meetings to review performance, provide feedback, and set development goals.
• Ensure compliance with all banking regulations and internal procedures.
• Build and maintain strong relationships with branch, regional, and executive banking leaders, serving as a trusted partner to communicate branch performance, align on strategic initiatives, and drive organizational objectives.

Preferred Skills Of The Branch Manager

• Excellent verbal, written, and interpersonal communication skills.
• 3+ years of banking experience.
• 2+ years of experience managing direct reports.
• Sales Experience and experience gaining deposits growth.
• Detailed knowledge of deposit account opening regulations.
• Ability to create processes and develop structure in a growing organization.
• Proficiency in Microsoft Office (Excel and Word).
• Strong technical aptitude and problem-solving skills for system issues.

Bonus Skills Of The Branch Manager

• Experience with cash management products and services.
• Familiarity with banking compliance and audit processes.

#INSEP2026