Band Repair Technician (Tier 1 - 3 DOQ)

Paycom - ATS; Rochester (MN); On-site; USD 22,000 - 28,000; Full time

Job summary

Schmitt Music in Rochester, MN is seeking a Band Repair Technician to deliver a seamless service experience by combining technical expertise with collaboration and communication, aligned to our core values. The role features three tiers of craftsmanship, from Tier 1 learning to Tier 3 expert repair and mentorship.

Tier 1 focuses on learning and practice at the bench, while Tier 2 adds autonomy and broader repair work; Tier 3 handles complex problems and helps set quality standards, guiding

Qualifications

• Graduate of a formal band instrument repair program preferred.
• Strong attention to detail and pride in craftsmanship.
• Desire to learn, grow, and build a long-term career.

Responsibilities

• Recondition company-owned instruments efficiently and consistently.
• Perform select customer owned repairs up to advanced customer-owned brass and woodwind repairs.
• Evaluate instrument condition and recommend appropriate repairs.
• Collaborate with retail staff, road representatives, and educators.
• Support peak seasonal repair demands.
• Maintain accurate repair documentation.
• Care for instruments, tools, and shop resources with professionalism and accountability.
• Identify opportunities to improve repair processes, turnaround times, and communication between service and retail teams.
• Diagnose complex mechanical, acoustical, and playability issues.
• Set and uphold repair quality and turnaround standards.
• Mentor Tier 1 and Tier 2 technicians.
• Collaborate with service managers on workflow improvements.
• Support students, educators, and professional musicians.

Skills

Brass repair

Woodwind repair

Attention to detail

Willingness to learn

Education

Formal band instrument repair program

Job description

Job Details: Job Location: Rochester - Rochester, MN, Salary Range: $16.00 - $20.00Hourly, Role Summary

Schmitt Music is seeking to hire a Band Repair Technician at our Rochester, MN location. This position play a key role in delivering a seamless service experience for customers and schools by combining technical expertise with strong collaboration and communication based on Schmitt Music’s core values: Serve Your Customer, Do What’s Right, and Continuous Improvement.

Why Schmitt Music

For more than 125 years, Schmitt Music has existed for one purpose: to enrich lives by helping people make music. As the Upper Midwest’s premier supplier and service center for school music and beginning band programs, we support thousands of students, educators, and schools each year.

At the same time, Schmitt Music is also home to one of the region’s largest selections of intermediate and professional-level instruments. Our Bloomington showroom gives technicians rare, hands-on exposure to some of the finest instruments available, creating learning opportunities that simply don’t exist in most repair environments.

Our repair teams are central to this mission. Every instrument that leaves a Schmitt Music bench supports a student’s first note, a program’s success, or a professional musician’s performance. We invest in technicians the same way we invest in music education: for the long term.

Where Craftsmanship and Education Meet.

Depending upon your qualifications, there is an opportunity to step in at any of our three tiers of craftsmen:

The Tier 1 Band Instrument Repair Technician role is designed for new graduates and early career technicians who want to build a real career, not just get a first job. At Schmitt Music, you’ll take what you learned in school and apply it in a professional, supportive environment where mentorship, growth, and clear expectations are built into the role.

As a Tier 1 technician, your day is focused on learning and practice. You’ll spend time at the bench reconditioning company-owned brass and woodwind instruments, building consistency and speed. You’ll work alongside experienced technicians who answer questions, provide feedback, and help you refine your craft. Each day builds confidence, skill, and readiness for the next level.

Tier 2 technicians are developing professionals who have built a strong foundation and are ready for more responsibility. This role bridges early-career learning and senior-level mastery, offering increased autonomy while continuing to grow technical depth and judgment.

As a Tier 2 technician, your day balances efficiency and problem-solving. You’ll recondition company-owned instruments while also taking on select customer owned repairs. You’ll evaluate instruments, recommend repairs, and work closely with retail staff and educators. Your bench time is complemented by collaboration, decision-making, and preparation for senior-level responsibilities.

Tier 3 technicians represent the highest level of craftsmanship at Schmitt Music. These experienced professionals are trusted to solve complex problems, perform advanced customer repairs, and help define quality standards across our organization and across the industry.

As a Tier 3 technician, no two days are the same. Your time is spent diagnosing complex mechanical and playability issues, performing advanced repairs, and mentoring developing technicians. You may work on student instruments in the morning and professional-level instruments in the afternoon, gaining exposure to some of the finest instruments available in the region.

Key Responsibilities - DOQ

• Recondition company-owned instruments efficiently and consistently
• Perform select customer owned repairs up to advanced customer-owned brass and woodwind repairs.
• Evaluate instrument condition and recommend appropriate repairs
• Collaborate with retail staff, road representatives, and educators
• Support peak seasonal repair demands
• Maintain accurate repair documentation
• Care for instruments, tools, and shop resources with professionalism and accountability
• Identify opportunities to improve repair processes, turnaround times, and communication between service and retail teams
• Diagnose complex mechanical, acoustical, and playability issues
• Set and uphold repair quality and turnaround standards
• Mentor Tier 1 and Tier 2 technicians
• Collaborate with service managers on workflow improvements
• Support students, educators, and professional musicians

Note: This job description is not intended to cover every responsibility or task associated with the position and may evolve over time.

Qualifications: Minimum Qualifications

• Graduate of a formal band instrument repair program preferred (Red Wing, WITCC, or similar)
• Strong attention to detail and pride in craftsmanship
• Desire to learn, grow, and build a long-term career

For Technician Tier 1

• Proficiency in brass and woodwind repair preferred

For Technician Tier 2

• Tier 1 qualifications, plus
• 2–4 years of professional band instrument repair experience
• Proficiency in brass and woodwind repair
• Strong organization, time management, and repair judgment

For Technician Tier 3

• Tier 2 qualifications, plus
• 4+ years of professional band instrument repair experience
• Advanced proficiency in brass and/or woodwind repair
• Strong repair judgment and prioritization skills
• Leadership mindset and commitment to excellence