Band Repair Technician

Nick Rail Music, Inc.; California (MO); On-site; USD 34,440 - 61,992; Full time

Benefits offered by this job

Health insurance

Paid vacation time

Paid sick time

Paid holidays

Simple IRA match

Job summary

Nick Rail Music, Inc. is seeking a band repair technician to perform high quality repairs and maintenance on band instruments with a focus on customer service.

Based on experience, the technician will work on both customer and stock instruments (entry to professional level) and support walk-in and school account repairs, with opportunities to liaise with area schools and Directors. The role is full-time, with OT in summer and benefits available.

Qualifications

• Customer service experience in a repair setting preferred.
• Brass and woodwind repair experience required.
• Detail oriented and able to work under pressure in a fast-paced environment.

Responsibilities

• Repair rental inventory, school account instruments and customer repairs in a timely manner and quality fashion.
• Utilize Point of Sale (POS) for repair, inventory and customer information.
• Provide great customer service to customers via phone, written and face-to-face interaction, using band repair expertise.
• Estimate repairs.
• Create and support working partnerships with area schools and Directors.
• Order repair parts and supplies as necessary.
• Accurate completion of all repair paperwork, including repair tickets and shop logs.
• Maintains technical knowledge on tools and techniques.
• Maintain operational safety of the repair shop including safely using tools and equipment, completing periodic audits, training and hazardous material inventories.
• Maintain safe, clean and efficient working conditions.
• Consistently adhere to Nick Rail Music’s employee handbook and customer service standards.
• Practice sound inventory maintenance and care.
• Other duties as assigned and based on the needs of the business.

Skills

Customer service

Band instrument repair

Education

Graduation from a certified instrument repair program

Job description

Description

Position Summary:

The band repair technician will provide great customer service by performing high quality repairs and maintenance on band instruments.

Based on experience, Nick Rail Mausic repair technicians work on customer and stock band instruments (entry to professional level) and support both walk-in and school account repairs.

Essential Duties and Responsibilities include, but are not limited to the following:

• Repair rental inventory, school account instruments and customer repairs in a timely manner and quality fashion.
• Utilize Point of Sale (POS) for repair, inventory and customer information.
• Provide great customer service to customers via phone, written and face-to-face interaction, using band repair expertise.
• Estimate repairs
• Create and support working partnerships with area schools and Directors
• Order repair parts and supplies as necessary.
• Accurate completion of all repair paperwork, including repair tickets and shop logs.
• Maintains technical knowledge on tools and techniques.
• Maintain operational safety of the repair shop including safely using tools and equipment, completing periodic audits, training and hazardous material inventories.
• Maintain safe, clean and efficient working conditions.
• Consistently adhere to Nick Rail Music’s employee handbook and customer service standards.
• Practice sound inventory maintenance and care.
• Other duties as assigned and based on the needs of the business.

Requirements

Education, Experience and Qualifications:

Required Qualifications:

• Graduation from a certified instrument repair program.
• A minimum of three years brass and woodwind repair experience.
• Ability to represent Nick Rail Music in accordance with Core Values.
• Detail oriented and ability to prioritize work while under pressure in a fast‑paced environment

Physical Demands:

The responsibilities of this position may frequently require sitting, using hands to finger, handle or feel and repetitive motion. This position may occasionally require standing, walking reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching or crawling.

The person in this position:

• Will frequently need to lift 25-50 pounds, and occasionally up to 100 pounds.
• The performance of this position may require the use of equipment and handling of hazardous chemicals. Adherence to all safety procedures and equipment is required.

Work Environment:

Usual maintenance and repair type working conditions.

Compensation:

$25-45/hour depending on experience. This is a full time position with required 40 hour per week plus overtime in the summer. This position is eligible for benefits including paid vacation time, paid sick time, paid holidays, health insurance, simple IRA match, etc.