Band, Orchestra, Combo & Piano Sales Consultant

West Music; Cedar Falls, Northern (IA, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

West Music in Cedar Falls, IA seeks a Band, Orchestra, Combo, and Piano Sales Consultant to help customers find instruments, accessories, and resources to start or grow their musical journey.

You will build relationships, share musical knowledge, and create memorable customer experiences while working in a collaborative, mission-driven team that values service and education.

Qualifications

• Band/orchestra/piano knowledge or equivalent experience.
• Passion for helping customers and delivering great service.
• Strong communication to build trust with customers, families, and educators.
• Good listening, problem-solving, and relationship-building skills.
• Ability to work in a fast-paced retail environment with multiple priorities.
• Familiarity with computers and basic software.
• Availability for evenings/weekends.
• Commitment to West Music values.

Responsibilities

• Build meaningful relationships with customers by actively listening to their needs and recommending instruments, accessories, and services.
• Drive sales by achieving individual goals while contributing to store success.
• Maintain product knowledge across band, orchestra, piano categories to educate customers.
• Proactively reach out via calls, email, and events to strengthen relationships and create opportunities.
• Keep customer data organized in CRM and support follow-up communications and events.
• Contribute to store merchandising, displays, and presentation standards.
• Support promotions, clinics, and community outreach to boost engagement and music education.
• Maintain a clean, welcoming sales floor and assist with stocking and inventory.

Skills

Band knowledge

Customer service

Communication

Retail experience

CRM systems

Education

Bachelor’s degree in music education or related

Tools

CRM systems

Job description

Description

At West Music, we have been helping people make music since 1941, and we believe meaningful work happens when people feel supported, appreciated, and connected to a bigger purpose. We encourage people of all ages and abilities to Play now. Play for life.

The Band, Orchestra, Combo, and Piano Sales Consultant plays a vital role in bringing that mission to life by helping customers find the instruments, accessories, and resources they need to begin, continue, or grow their musical journey. Whether assisting a beginner selecting their first instrument, supporting a school music family, or helping an experienced musician find their next upgrade, this position creates memorable customer experiences that inspire confidence and foster a lifelong connection to music.

This is an exciting opportunity for someone who enjoys building relationships, sharing musical knowledge, achieving goals, and creating exceptional customer experiences. At West Music, you will be part of a collaborative, mission-driven team where your passion for music and service directly impacts students, families, educators, and communities.

Part time and full time positions are available.

As part of our team, you will embody our M.U.S.I.C. Core Values:

• Make a Difference by helping customers discover the power and joy of making music.


• Unlock Your Potential through continuous learning, professional development, and product expertise.


• Succeed as One Team by collaborating with fellow associates to support store and company goals.


• Integrity in All Actions by building trust through honesty, accountability, and professionalism.


• Customer First by creating positive, personalized experiences that exceed expectations.

Essential Duties and Responsibilities

What You'll Do

Build meaningful relationships with customers by actively listening to their needs, providing personalized recommendations, and helping them select instruments, accessories, and services that best support their musical goals.

Drive sales performance by consistently achieving individual sales goals while contributing to the overall success of the store and team.

Serve as a trusted product expert by maintaining strong knowledge of band, orchestra, combo, piano, and related product categories and using that expertise to educate and assist customers.

Conduct proactive customer outreach through phone calls, email communication, follow-up activities, and other sales initiatives to strengthen customer relationships and generate new business opportunities.

Maintain accurate customer information and utilize sales tools and databases to support follow-up communications, event invitations, and future sales opportunities.

Participate in ongoing training and professional development opportunities to expand product knowledge, sales skills, and industry expertise.

Support store merchandising efforts by maintaining attractive displays, accurate signage, and product presentation standards consistent with West Music's store experience.

Assist with sales promotions, clinics, special events, and community outreach efforts that strengthen customer engagement and support music education.

Prepare and maintain the sales floor by stocking merchandise, replenishing displays, organizing inventory, and helping maintain a clean, safe, and welcoming environment.

Follow established opening and closing procedures and contribute to efficient daily store operations.

Support teammates and other departments as needed while fostering a positive, collaborative work environment.

Consistently demonstrate West Music's mission, vision, and M.U.S.I.C. Core Values in all customer and team interactions.

Education, Experience & Qualifications

Required Qualifications

• Band, orchestra, combo, or piano instrument knowledge through playing experience, educational background, teaching experience, or equivalent practical experience.


• Passion for helping customers and creating exceptional service experiences.


• Effective communication skills with the ability to build trust and rapport with customers, families, educators, and coworkers.


• Strong listening, problem-solving, and relationship-building abilities.


• Ability to work in a fast-paced retail environment while balancing multiple priorities.


• Working knowledge of computers, Microsoft Office programs, and customer management systems.


• Availability to work evenings, weekends, and other non-traditional retail hours as needed.


• Commitment to supporting West Music's mission, vision, and core values.

Preferred Qualifications

• Bachelor’s degree in music education, Performance, Business, or a related field.


• Previous retail sales, customer service, or outside sales experience.


• Experience working with school music programs, music educators, or music retail customers.


• Demonstrated success achieving sales goals and building long-term customer relationships.


• Experience with CRM systems, customer databases, or relationship-based sales practices.

Key Competencies

Customer Focus

Demonstrates a genuine commitment to understanding customer needs and delivering exceptional service that creates lasting relationships.

Communication

Shares information clearly and professionally while actively listening and responding effectively to customers and team members.

Sales & Results Orientation

Maintains a goal-focused mindset with a commitment to achieving sales objectives and contributing to overall store performance.

Teamwork & Collaboration

Works effectively with colleagues across departments while contributing to a positive and supportive work environment.

Adaptability

Responds positively to changing priorities, customer needs, and business demands while maintaining professionalism and effectiveness.

Continuous Learning

Shows curiosity and initiative in developing product knowledge, sales skills, and industry expertise.

Physical Demands

The physical demands listed below are typical for this role and are needed to perform the essential job duties.

In this role, the employee will frequently stand and walk and occasionally sit. The position requires regular use of hands to handle merchandise, instruments, equipment, and technology. Employees must occasionally lift and move up to 75 pounds. Vision requirements include close vision, distance vision, and the ability to adjust focus.

West Music is an equal opportunity; equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.