Bamboo Bus Person-Part Time - Requisition #731966

Infor; Temecula (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Infor is looking for a Busser to support servers by ensuring excellent service at the dinner houses. The primary duties include clearing tables, maintaining water service, and assisting servers with other tasks.

Applicants should have a minimum of 6 months experience and strong customer service skills. Bussers must be personable and knowledgeable about the menu offerings while maintaining flexible working hours, including nights and weekends.

Qualifications

• Must qualify for Class 'B' gaming license.
• Must obtain and maintain a Food Handlers Certificate.
• Must obtain and maintain Tips Certification.

Responsibilities

• Clear tables after guests are done with meal.
• Reset tables to standard as designated by management.
• Maintain water service throughout meal for guests.
• Assist server with small duties.
• Provide personalized guest service.

Skills

Excellent verbal communication skills

Excellent interpersonal and customer service skills

Ability to function well in a high-paced environment

Flexibility to work nights, weekends, holidays

Knowledge about menu and offerings

Education

At least 6 months experience

Job description

General Summary

Bussers are a secondary service line of support for the guests in the dinner houses. Bussers are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assist in accommodating their every need at the table. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.

Four Diamond Service Agreement

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

Key Responsibilities

• Clearing table after guests are done with meal.
• Clearing all soiled china, glass or silverware throughout guests’ dining experience.
• Resetting tables to standard as designated by management.
• Maintaining water service throughout meal for guests.
• Provide bread service to each table as specified by the outlet’s menu.
• Assisting server with small duties throughout service to appease guests.
• Be an ambassador for the guests, relay any messages to server as necessary. Communicate any needs to server and oblige guests whenever possible.
• Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and farewells.
• Other duties as assigned.

Accountability

The F&B Busser does not have any supervisory responsibilities.

Qualifications and Guidelines

Experience/Training/Education: At least 6 months experience is preferred to successfully perform this job.

Communication Skills

This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Must qualify to obtain and maintain a Class "B" gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

Skills/Abilities

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Ability to function well in a high-paced and at times stressful environment.
• Must be flexible and willing to work nights, weekends, and holidays.
• Must demonstrate excellent customer service.
• Some bending, stooping, and lifting up to 25lbs.

Other Qualifications

Bussers need to be personable. Bussers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort. There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA.