Baltimore Relationship Banker: Client Growth & Solutions

Bank of America; Baltimore (MD); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Benefits eligible

On-site work

Job summary

Bank of America in Baltimore, MD is seeking a client-focused associate to assist lobby clients with transactions and educate on self-service banking options. You will process cash transactions accurately, engage with customers to understand needs, and connect them to banking solutions that fit their goals.

Join a team that emphasizes in-person collaboration, compliance with laws, and delivering a superior client experience.

Qualifications

• Demonstrates enthusiastic, self-motivated work ethic and focus on results for the client.
• Collaborates to build relationships and deliver customer value.
• Educates clients on self-service banking and platform usage.
• Learns and adapts to new information and technology platforms while complying with regulations.
• Able to work weekends and extended hours; flexible to be scheduled at various centers.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Relationship Building

Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or GED

Bachelor's Degree or business-relevant Associate’s Degree

Job description

Bank of America in Baltimore, MD is seeking a client-focused associate to assist lobby clients with transactions and educate on self-service banking options. You will process cash transactions accurately, engage with customers to understand needs, and connect them to banking solutions that fit their goals.

Join a team that emphasizes in-person collaboration, compliance with laws, and delivering a superior client experience.