Ballard Express Service Advisor

Carter Motors Inc; Chicago (IL); On-site; USD 56,000 - 76,000; Full time

Job summary

An established industry player is seeking motivated Express Service Advisors to join their team. This role involves managing repair orders, providing exceptional customer service, and ensuring a smooth workflow in the service department. With competitive compensation and numerous benefits, including medical and dental coverage, this position offers an excellent opportunity for growth and development in the automotive service industry. If you're organized, friendly, and ready to contribute to a customer-centric environment, this could be the perfect fit for you.

Benefits

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Plans

Growth Opportunities

Paid Training

Discount Program

Qualifications

• Previous car dealership experience preferred but not required.
• Excellent communication skills and well-groomed appearance.

Responsibilities

• Oversee flow of Express Service and ensure effective customer service.
• Manage repair orders and provide support for owner inquiries.

Skills

Customer Service

Communication Skills

Organizational Skills

Management Skills

Education

High School Diploma

Job description

At Carter Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Carter Motors is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Express Service Advisors at Carter Subaru manage approximately 20-25 repair orders per day, all express service, menu maintenance, and light repair. This position includes greeting customers, writing repair orders, managing additional work needed, advising on maintenance needs, providing clear explanations to customers, and invoicing/cashiering. It also includes answering phones and scheduling. Shifts are rotating 4/10's.

Pay is $23.00 per hour, plus commission based on customer satisfaction, and ranges from $56K-76K/year. This position is an excellent place to learn the skills needed to become a service advisor.

Schedule - TBD

What We Offer

• Competitive compensation plans
• Medical, Dental & Vision after 30 days of employment
• 401(k) + Company Match Plan after 90 days of employment
• AFLAC, Legal Shield & Identity Theft Shield, FSA, Pet Insurance Discount
• 529 College Savings Plan
• Paid time off after 90 days of employment
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long-term job security
• Discount Program
• Discounts on products and services

To see full pay and benefits details, visit this link or copy/paste the web address below into your browser:

https://lp.constantcontactpages.com/cu/su9NUv4/BallardSubExpAdvisor

Responsibilities

• Oversee flow of Express Service.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Ensure the daily inventory of technicians' time is sold effectively to service customers.
• Manage repair orders and cars as they move through the shop for maintenance.

Qualifications

• Previous car dealership experience preferred but not required
• Organized and friendly personality
• Ability to manage others
• Excellent communication skills
• Professional, well-groomed appearance
• WA state driver's license required
• Clean & clear WA state driving record required
• Pre-employment background check, reference check & drug screen required

Carter Motors is a proud equal opportunity employer; we do not discriminate based on race, ethnicity, national origin, disabilities, or other protected characteristics. We are a drug-free workplace; all employees must be free from drugs and alcohol while on duty. Carter Motors also participates in fair chance hiring practices; candidates with a criminal history will undergo an individualized assessment post-offer.