QVC Remote Customer Service Specialist

Work Based At Home; South Carolina; Remote; Full time

Job summary

Join a dynamic team as a Customer Service Specialist, where you will provide exceptional support to customers in a fast-paced, virtual environment. This role involves answering inbound calls, resolving inquiries, and personalizing experiences for each caller. With opportunities for advancement and automatic pay increases, you will thrive in a supportive atmosphere that values your contributions. Embrace the chance to work from home while maintaining high standards of service in a leading retail organization. If you are passionate about customer service and enjoy problem-solving, this is the perfect opportunity for you!

Benefits

Paid Training

Flexible Schedule

Pay for Performance Incentives

Automatic Pay Increases

Qualifications

• Strong customer service skills with the ability to handle high call volumes.
• Experience with troubleshooting technical issues and navigating multiple systems.

Responsibilities

• Answer inbound customer calls and assist with various inquiries.
• Personalize customer experiences and de-escalate issues effectively.

Skills

Customer Service

Problem Solving

Communication Skills

Technical Troubleshooting

Education

High School Diploma

Tools

Microsoft Operating System

Headset

High-speed Internet

Job description

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce (“vCommerce”), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

Customer Service Specialist

The Opportunity

QVC Customer Service Specialists answer inbound customer calls. Working at home, our Specialists assist our customers by problem solving and de-escalating unique situations while sustaining a high-paced call volume.

Life with QVC as a Customer Service Specialist

• Busy day handling a high volume of customer inquiries
• Personalize the experience for each caller
• Answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data.
• Opportunity for advancement across the entire Qurate network.
• Report to an assigned Supervisor
• Work a set schedule and structured day, including a weekly weekend set shift.

Compensation

• Starting rate is $15.00/hour.
• Automatic increases in pay every 6 months for 2 years.
• Pay for Performance incentive paid out monthly to eligible team members.

Who We Are

QVC takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics, incorporating entertainment, personalities, and industry experts to provide a unique shopping experience.

• Learn and work in a virtual environment
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow QVC computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.
• Reside in Florida, Georgia, Greater Boise, ID area, North Carolina, South Carolina, Texas, or Virginia.

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview; here are a few items:

• Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
• Headset compatible with QVC specifications.
• High-speed internet connection. Satellite, broadband, wireless, mobile, or dial-up services are not permitted.
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.

Training Schedule

Your QVC career begins with a paid training period where attendance and participation are required. Your first day will be on a Wednesday to complete Tech Set Up. After you connect, orientation and training will begin on Monday for six weeks, Monday – Friday 9:00 am -5:30 pm ET. Training schedule and working schedule post-training will differ. Training is mandatory for the entire six weeks.

The Application Process

Our application process is candidate-led.

1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Self-Schedule interview

Remote work is not permitted in NYC at this time.