Bakery Shift Leader — Lead, Delight Guests, Grow

Insomnia Cookies; Dover (DE); On-site; USD 2,066,000 - 3,168,000; Part time

Benefits offered by this job

Pay-on-Demand

Paid vacation and sick time off

Flexible scheduling

Pet insurance for your furry loved one

Employee discount (free cookies)

Job summary

Insomnia Cookies in Dover, DE is seeking a Shift Leader to guide bakery operations during busy evenings and nights. You will bake, package, and prepare orders, coach the Cookie Crew, and ensure exceptional guest service while upholding food safety standards.

You’ll lead by example, delegate tasks, manage cash, and collaborate with store leadership to keep the bakery running smoothly. 18+ years old, 1+ year customer service, and POS experience are required; physical ability to lift up to 40 lbs.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

POS systems

Communication

Time management

People skills

Detail oriented

Leadership

Physical stamina 40 lbs

US work authorization

Age 18+

Job description

Insomnia Cookies in Dover, DE is seeking a Shift Leader to guide bakery operations during busy evenings and nights. You will bake, package, and prepare orders, coach the Cookie Crew, and ensure exceptional guest service while upholding food safety standards.

You’ll lead by example, delegate tasks, manage cash, and collaborate with store leadership to keep the bakery running smoothly. 18+ years old, 1+ year customer service, and POS experience are required; physical ability to lift up to 40 lbs.