Bakery Shift Lead: Guest Experience & Operations

Workstream; Millville (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

The Nothing Bundt Cakes in New Jersey seeks a Shift Bakery Manager to work alongside the Bakery Manager and team to deliver the highest-quality cakes, a warm guest experience, and strong profitability. This role shares leadership responsibilities and reinforces NbC culture.

You will supervise cake production, guest engagement, merchandising, scheduling, and daily bakery operations while coaching staff, ensuring food safety, and acting as a brand ambassador in the local community.

Qualifications

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities.
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Responsibilities

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
• Supports the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Skills

Guest engagement

Team leadership

Communication

Organization

Problem-solving

Learning agility

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

The Nothing Bundt Cakes in New Jersey seeks a Shift Bakery Manager to work alongside the Bakery Manager and team to deliver the highest-quality cakes, a warm guest experience, and strong profitability. This role shares leadership responsibilities and reinforces NbC culture.

You will supervise cake production, guest engagement, merchandising, scheduling, and daily bakery operations while coaching staff, ensuring food safety, and acting as a brand ambassador in the local community.