Bakery Sales Associate/Order Specialist

Wilson Farm Inc; Lexington (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan with employer match

25% employee discount

Paid time off

Job summary

Wilson Farm Inc. in Lexington, MA is seeking a full-time Bakery Sales Associate/Order Specialist to join the Bakery Department. The role starts at $18/hour and offers a busy, customer-focused environment with opportunities to write on standard cakes as part of the job.

You will handle customer orders, advise on products, and coordinate with bakery staff to ensure timely, accurate fulfillment. The position requires excellent customer service, reliability, and strong communication skills.

Qualifications

• Outstanding customer service skills.
• Excellent communications skills—phone and in person.
• Must be at least 18 years old to hold this position.

Responsibilities

• Create a welcoming and positive customer experience.
• Advise customers on item selection and pricing; provide accurate information.
• Take specialty orders; coordinate with Bakery Production Manager to price and fill orders.
• Process customer payments and enter orders accurately; follow up as needed.
• Set up bakery products and assist customers in person and by phone.

Skills

Customer service

Communication

Reliability

18+ age

Positive attitude

Job description

Description

Who is Wilson Farm?

Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience.

Who are we looking for?

Wilson Farm is hiring a full-time Bakery Sales Associate/Order Specialist to join our Bakery Department. This position starts at $18/hour.

Primary Responsibilities:

• Create a welcoming and positive customer experience
• Advise customers on item selection; provide accurate information about products, pricing and availability and offer advice
• Take specialty orders from customers face-to-face, over the phone, or online; obtain customer details and billing information; work with the Bakery Manager and Production Manager to price orders appropriately; process customer payments; enter the orders correctly; efficiently convey orders to the Bakery Production Manager and staff, or to other Department heads and staff; and coordinate with various team members to ensure orders are filled
• Keep customers informed about the order process and make follow-up calls as needed
• Resolve customer complaints involving management as necessary
• Set up bakery products and be ready for store openings/closings
• Assist customers both in person and by phone with questions and selecting products
• Stocking and replenishing shelves with appropriate products as needed
• General clean up, organizing of bakery area to maintain neat appearance
• “Writing" on some standard cakes - we will teach you!
• Other related tasks as assigned by department Manager and Assistant Manager

Experience/Qualifications needed

• Outstanding customer service skills, excellent work ethic
• Enthusiastic, outgoing personality; positive attitude
• Reliable/punctual - reliable transportation
• Excellent communications skills - answering the phone and in person
• Must be at least 18 years of age to hold this position

Work Schedule

• Full-time (45-50 hours/week).
• Schedule will be a “closing” schedule on weekdays and weekend days
• Holiday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needs

Physical requirements

• Standing/bending/reaching for periods of time
• Up/down stairs; in/out of coolers to access products for store retail floor
• Must be able to frequently lift/move approx. 30+lb racks of baked good products

Benefits:

• Competitive wages commensurate with experience.
• Health and Dental insurance with generous premium contribution by Wilson Farm
• 401 (k) plan with employer match
• 25% employee discount
• Friendly, customer-driven environment
• Paid time off

Wilson Farm, Inc. is an E/O/E.