Bakery Manager (Assistant Manager/various NYC locations)

Magnolia Bakery; New York (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision offerings

401k plan

Vacation & Sick Time

Employee discount

Job summary

Magnolia Bakery is seeking a Bakery Manager in New York City to lead store operations, drive customer engagement, and optimize team performance. You will report to the General Manager and oversee production planning, training, and compliance with health and safety standards across multiple NYC locations.

The role emphasizes hands-on leadership, staff development, and accountability, with opportunities to shape the in-store experience and ensure high-quality bakery products reach customers daily.

Qualifications

• 3-5 years of store or team leadership experience in retail and culinary fields.
• Must be at least 18 years of age or older and authorized to work in the United States
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Willingness to work across New York City locations without notice
• Desire to be part of a tight-knit team transforming the traditional retail experience
• Maintain high standards and lead by example
• Strong communication and the ability to train and guide staff on policies and procedures
• Lead and escalate incidents in store (difficult customers, injuries, theft, conflicts)

Responsibilities

• Oversee the creation of production lists to ensure timely delivery of fresh bakery products
• Onboarding, training and development and performance management of associates
• Provide updates and guidance on health & safety guidelines, zoning, break information, product information, and weekly training
• Partner with GM to manage associates' performance and progression
• Assist team members in learning new skills and coordinating with in-store staff
• Document employees who are not meeting role expectations
• Adhere to COVID-19 health and safety protocols for team and customers
• Gather and document incidents with customers or team members
• Assist management with scheduling of breaks and meals; support adherence to policies
• Train staff on company processes, policies, and job assignments

Skills

Store leadership

Team management

Customer engagement

Training & development

Health & safety

POS operations

Scheduling

Job description

Magnolia Bakery opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has grown to become a globally famous, locally loved retail bakery and desserts brand. With locations in New York City, LA and Chicago, a nationwide e-commerce and wholesale business, international locations in the Middle East and Southeast Asia, and an emerging Grocery business in the US, Magnolia Bakery's whimsical spin on classic, American desserts is now in every neighborhood.

Role Overview

We are looking for a Bakery Manager to join Magnolia Bakery. You will report to the General Manager and be responsible for managing the store and optimizing customer engagement, employee experience, and business results.

• Oversee the creation of production lists that will ensure timely delivery of the freshest bakery products possible Onboarding, training and development and performance management of associates
• Providing associates with updates and guidance relatingto health & safety guidelines, zoning, break information, product information, and weekly training
• Partnering with GM to manage associate’s performance and ensure they are meeting expectations of their role and on a path to progress at Magnolia Bakery
• Helping team members learn new skills within the store, matching them up with in-store team members when necessary, creating performance support the GM with driving improvement for performance improvement plans
• Document employees who are not meeting their role expectations
• Adhering to Magnolia Bakery’s COVID-19 health and safety protocols for team members and customers
• Gathering & documenting incidents with customers or team members should they arise
• Assist management with scheduling of breaks and meal periods; supports management with the adherence to policies, procedures, and job assignments
• Train staff on Company process, policies, procedures, and job assignments

Key Ingredients for Success

• 3-5 years of store or team leadership experience in the retail and Culinary field
• Must be at least 18 years of age or older and are authorized to work lawfully in the United States
• Ability to work a flexible schedule, including days, nights, weekends, and holidays
• Ability to be trained and work in any of our New York City locations without notice
• Desire to be part of a tight-knit team looking to transform the traditional retail experience
• Hold yourself and your team to high standards
• Possess a welcoming and helpful attitude and the ability to lead and hold others accountable
• Learn and adapt to current technology and can accurately handle POS functions
• Be able to manage workload and prioritize tasks independently
• Excellent verbal and written communication skills
• Ensures consistent execution of standard practices and other policies and procedures by abiding by all company policies as stated in the Employee Manual
• Inspiring and encouraging employees to ensure a high level of morale
• Intervene when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement

Physical Demands And Work Environment

• Position requires standing and walking for period of 3-5 hours without a rest break
• Frequent use of hands
• Occasionally required to climb, stoop, bend, reach, kneel, or crouch
• Occasional moderate to heavy (10+lb) lifting and carrying
• Work environment includes working with hot cooking equipment
• Must have flexible work availability including nights, weekends and holidays

Company Benefits

• Medical, Dental, Vison offerings
• 401k plan
• Vacation & Sick Time
• Employee discount

Magnolia Bakery is an Equal Opportunity Employer and participates in E-Verify.