Bakery Lead: Lead Team, Ensure Freshness & Service

D&W Fresh Market; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash in Grand Rapids, MI is seeking a department operations lead for a retail store to oversee day‑to‑day activities, ensure staff are trained, and drive performance toward company goals and KPIs.

You will order and maintain inventory for your department, validate received orders, manage a team responsible for stocking and production, ensure product freshness, proper rotation, and adherence to safety and courtesy standards.

Qualifications

• High School Graduate (Required) or Equivalent (GED).
• 0-2 years of retail experience preferred.
• Strong written and verbal communication, and bookkeeping skills.
• Good organization, prioritization, decision-making, problem solving and conflict management skills.
• Strong leadership abilities with capability to work in a hands-on environment.
• Good strategic planning and business acumen skills.
• Good knowledge of retail store operations; knowledge of retail management systems.
• Suggestive Selling/Knowledge of Products preferred.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

• Order and maintain inventory in your department, ensuring freshness and quality.
• Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.
• Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.
• Maintain familiarity with all products carried in the department as well as throughout the store.
• Know the ad items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.
• Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.
• Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.
• Support the department manager in implementing and maintaining work schedules, labor control, overtime control, and payroll expense for the department.
• Implement Our Winning Recipe and model our core values and competencies.
• Support the department manager in being responsible for department management including staffing, training, performance management, and career development of associates.
• Support the department manager in developing and monitoring department goals.
• Support the department manager in developing and monitoring department forecasts, as required.
• Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.
• Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing "Prime Time" standards.
• Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store.
• Take immediate corrective action if not followed.
• Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store.
• Take immediate corrective action if not followed.
• Support the department manager in developing and implementing a plan that results in meeting company goals and key performance indicators.
• Follow all PPE and Safety Guidelines.
• Follow Guest Experience Guidelines.
• May be assigned tasks in other departments based on customer experience need.
• Follow all Food Safety and Cleaning Expectations.

Skills

Strong written communication

Strong verbal communication

Bookkeeping skills

Organization

Leadership abilities

Strategic planning

Business acumen

Retail management systems knowledge

MS Office (Word, Excel, Outlook, Power

Spanish communication

Education

High School Diploma or Equivalent (GED)

Tools

MS Office Suite

Job description

SpartanNash in Grand Rapids, MI is seeking a department operations lead for a retail store to oversee day‑to‑day activities, ensure staff are trained, and drive performance toward company goals and KPIs.

You will order and maintain inventory for your department, validate received orders, manage a team responsible for stocking and production, ensure product freshness, proper rotation, and adherence to safety and courtesy standards.