General Manager

maman | south end; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

2 weeks PTO

Healthcare benefits

Training and development opportunities

Job summary

maman | south end in Charlotte, NC is seeking a passionate General Manager to lead the team at our bakery café. The ideal candidate will manage staff, ensure profitability, and create a welcoming atmosphere for our guests. With a focus on team collaboration and exceptional customer service, you’ll report to the regional director while overseeing daily operations.

This role offers a competitive salary, benefits including 2 weeks PTO, and opportunities for personal and professional growth in an expanding company.

Qualifications

• Minimum 3 years of leadership experience required.
• Valid food handler’s certificate is necessary.
• Must work a flexible schedule including weekends and holidays.

Responsibilities

• Manage and lead a team of approximately 25 staff.
• Accountable for store profitability by managing costs.
• Ensure excellent customer experiences and resolve concerns.

Skills

Leadership skills

Customer service

Financial acumen

Problem-solving

Food safety

Tools

Toast

Harri

3rd party delivery apps

Job description

maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods including their famous nutty chocolate chip cookie, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories.

We’re looking for a passionate General Manager to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You’ll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague & you don’t take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate!

What you’ll do:

• Report directly to your regional director and culinary director, and effectively communicate with them regarding team and restaurant needs
• Accountable for profitability of the store by growing sales and controlling cost of goods & labor costs
• Impeccable understanding of your restaurants’ financial results and motivate your team to constantly go above and beyond
• Target the areas of excess cost; work with Maman office team to maximize profitability without compromising guest experience
• Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
• Lead a team of front of house and back of house staff {approx. 25 people}
• 75% of your time spent on the floor completing tasks that your team completes, and 25% of your time will be spent on scheduling, ordering, inventory and emailing and reporting with the back office team
• Review daily time punches on Harri; address time clock abuse via coaching and/or documentation
• Work with the Maman office team towards the development and implementation of new SOPs, menu launches, marketing initiatives, events, training etc.
• Follow performance review documents provided by Regional Directors and lead monthly performance reviews for all team members
• Identify and share staffing needs with Regional Directors
• On-going training, coaching and development of current staff, including management team in FOH & BOH
• Ensure all new hires are fully onboarded in Harri prior to coming in for their first training shift
• Ensure that all food and beverage products are consistently prepared and served according to Maman’s recipes, portioning, and plating standards
• Take ownership of the cafe spaces aesthetics
• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests
• Investigate and resolve any guest concerns

What we're looking for:

• You have minimum 3 years leadership experience
• Familiarity using Toast, Harri & working with 3rd party delivery apps
• You take complete ownership of your team, restaurant and everything needed to provide the best experience to customers
• You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated
• You ensure food and safety at all times, and own a valid food handler’s certificate
• Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed
• Hospitality is your passion, you make a point of keeping up with the latest industry trends
• Quality, esthetics & top notch customer experience is a non-negotiable for you
• You make people feel good—your team and guests alike. You lead by example
• You learn quickly and are able to adapt to maman’s unique culture
• Smart, no ego, upbeat, friendly, & efficiency oriented
• If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way

What's in it for you:

• Join a fast-growing company committed to not just serving the best cookies & coffees but building a national brand
• Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
• 2 weeks PTO & healthcare benefits
• Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work
• Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible

Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out

We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer

Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

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