Bakery & Fresh Foods Service Specialist

H-E-B; Leander (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B in Texas is seeking a Food Service Representative to maintain a well-stocked department and provide superior customer service. You will prepare, package, and merchandise fresh products daily while upholding food safety and sanitation standards.

In this role, you will assist customers, take orders, and support bakery, deli, and prepared foods sections with production and inventory tasks. The position requires stamina for a fast-paced retail environment and a commitment to quality and

Qualifications

• Knowledge of computer systems and equipment (e.g., PC, scales, label machine) is required.
• Strong customer service skills are required.
• Excellent communication and interpersonal abilities are required.
• Reading and writing skills are required.
• Planning and organizing skills are required.
• Ability to work in a fast-paced environment is required.

Responsibilities

• Provides superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products; assists them with selections.
• Prepares, packages, and merchandises fresh product.
• Slices, packages, labels, rotates, and culls products for quality.
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes).
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Cleans and sanitizes display cases.
• Operates and maintains equipment properly.
• Complies with food safety and sanitation standards.
• Complies with department and store operating procedures.
• Records production and shrink to aid in production planning (Bakery).
• Assists in baking, frying, and decorating as needed (Bakery).
• Takes care of service counter customers (Deli).
• Uses ordering system applications (Deli).
• Performs inventory management processes (MSI, PAW) as required (Deli).
• Ensures catering orders are prepared and ready for customer pickup (Deli).
• Performs sanitation and maintenance tasks for Deli slicers (Deli).
• Serves and packages products at customer requests (Prepared Foods).
• Educates customers on preparation/reheating instructions (Prepared Foods).
• Prepackages condiments for prepared foods.
• Cuts, slices, dices, chops food in preparation for chef.

Skills

Customer service

Communication

Interpersonal skills

Reading and writing

Planning and organizing

Fast-paced environment

Education

HS Diploma or GED or equivalent

Job description

H-E-B in Texas is seeking a Food Service Representative to maintain a well-stocked department and provide superior customer service. You will prepare, package, and merchandise fresh products daily while upholding food safety and sanitation standards.

In this role, you will assist customers, take orders, and support bakery, deli, and prepared foods sections with production and inventory tasks. The position requires stamina for a fast-paced retail environment and a commitment to quality and