Bakery Department Lead — Elevate Customer Experience

The Kroger Co.; Lakewood (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

The Kroger Co. is hiring for a Bakery Department role in Lakewood, CO. The job focuses on delivering outstanding customer service, maintaining a safe and clean environment, achieving sales and profit goals, and upholding quality standards across department functions.

Responsibilities include scheduling, training, promoting products, managing promotions, budgeting support, and ensuring accurate pricing. Strong communication and teamwork are essential to success in this fast-paced retail setting.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products
• Inform customers of produce specials and offer product samples
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan and organize the inventory process, maintain inventory/stocking conditions, note discrepancies, train associates on inventory/stocking and CAO
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept
• Reinforce safety programs by complying with safety procedures and reporting issues
• Report safety risks or illegal activity
• Adhere to local, state and federal laws and company guidelines
• Work cooperatively in a high-paced environment and manage conflict professionally
• Follow directions and seek assistance to resolve customer and business issues
• Provide support through interaction with minors, individuals with special needs, and/or older adults
• Perform essential job functions with or without reasonable accommodation

Skills

Excellent communication

Basic math skills

Stress management

Food handlers permit

Education

High School Diploma or GED

Job description

The Kroger Co. is hiring for a Bakery Department role in Lakewood, CO. The job focuses on delivering outstanding customer service, maintaining a safe and clean environment, achieving sales and profit goals, and upholding quality standards across department functions.

Responsibilities include scheduling, training, promoting products, managing promotions, budgeting support, and ensuring accurate pricing. Strong communication and teamwork are essential to success in this fast-paced retail setting.