Bakery Department Lead - Customer Experience & Quality

Kroger; Arvada (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Kroger in Arvada, CO is hiring for a Bakery Department role focused on delivering outstanding customer service and safe, clean operations. You will help meet sales goals, monitor quality standards, and support store management in promotions and inventory control.

Key duties include leading associates, planning staff schedules, training, and ensuring customers feel welcome while answering questions about bakery products. This position requires strong communication and basic math skills.

Qualifications

• Excellent oral and written communication skills.
• Basic math abilities (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit required upon employment.

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate department information to associates
• Establish department goals and empower associates to meet targets through teamwork
• Develop scheduling to manage customer volume
• Train and develop associates and participate in performance reviews
• Create an environment that welcomes customers and answers questions about bakery products
• Inform customers of specials and sample products to drive discovery
• Review and inspect bakery items for quality and freshness
• Develop and implement a department business plan to achieve results
• Create and execute sales promotions with store management
• Educate associates about in-store promotions that affect the department
• Assist in budgeting, expense control, and financial reporting
• Plan inventory, CAO processes, and reconcile discrepancies

Skills

Communication skills

Stress management

Basic math

Food handler permit

Education

High School Diploma or GED

Tools

CAO

Job description

Kroger in Arvada, CO is hiring for a Bakery Department role focused on delivering outstanding customer service and safe, clean operations. You will help meet sales goals, monitor quality standards, and support store management in promotions and inventory control.

Key duties include leading associates, planning staff schedules, training, and ensuring customers feel welcome while answering questions about bakery products. This position requires strong communication and basic math skills.