Bakery Department Lead: Elevate Customer Experience

Kroger Co.; Hampton (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

Kroger Co. is seeking a Bakery Department leader to create outstanding customer experiences and maintain a safe, clean environment.

You will drive sales, monitor quality, and manage department activities to meet profit goals, while coaching associates and implementing promotions store-wide. Responsibilities include scheduling, inventory oversight, pricing updates, and ensuring compliance with safety and quality standards.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handler's permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate information to associates about company, department, and job specifics.
• Establish department goals and empower associates to meet targets via teamwork.
• Develop scheduling to manage customer volume.
• Train associates on performance and participate in appraisals.
• Create a welcoming environment and assist customers with questions.
• Inform customers of specials and offer product samples.
• Review products for quality and freshness and take action as needed.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Educate associates about current and upcoming promotions.
• Prepare seasonal critiques for sales/merchandising supervisor.
• Implement the department's promotional plan.
• Assist management with budget, expense control, and P&L reviews.
• Schedule price changes by updating shelf tags and signs.
• Plan inventory processes and train associates on CAO.
• Ensure proper temperature control and logs.
• Reinforce safety programs and report safety issues.
• Report safety risks, theft, or fraud.
• Adhere to laws and company guidelines.
• Work cooperatively in fast-paced environments and manage conflicts.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with disabilities, and seniors.
• Perform essential job functions with or without accommodation.

Job description

Kroger Co. is seeking a Bakery Department leader to create outstanding customer experiences and maintain a safe, clean environment.

You will drive sales, monitor quality, and manage department activities to meet profit goals, while coaching associates and implementing promotions store-wide. Responsibilities include scheduling, inventory oversight, pricing updates, and ensuring compliance with safety and quality standards.