Bakery Department Lead: Customer Experience & Growth

Kroger Co.; Hays (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Kroger Co. is seeking a Bakery Department leader in Kansas to oversee daily operations, ensure safety and quality, and drive customer satisfaction. You will manage staff performance, scheduling, budgeting, and in-store promotions in a fast-paced retail bakery environment.

Responsibilities include maintaining product quality, training associates, and delivering exceptional customer service while upholding Kroger’s core values and safety standards.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Skills

Excellent communication

Inventory management

Scheduling

Conflict resolution

Education

High School Diploma or GED

Job description

Kroger Co. is seeking a Bakery Department leader in Kansas to oversee daily operations, ensure safety and quality, and drive customer satisfaction. You will manage staff performance, scheduling, budgeting, and in-store promotions in a fast-paced retail bakery environment.

Responsibilities include maintaining product quality, training associates, and delivering exceptional customer service while upholding Kroger’s core values and safety standards.