Bakery Department Lead - Customer Experience & Growth

Kroger; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger in Omaha, NE is seeking a Bakery Department role focused on outstanding customer service and maintaining a safe, clean environment. You will help achieve department sales and profit goals, monitor operations, and ensure quality standards.

Responsibilities include staffing, training, scheduling, promotions execution, and adherence to safety and company guidelines. Bakery knowledge and strong communication are valued.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handlers permit once employed.
• High School Diploma or GED.
• Any management experience.
• Any bakery/retail experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate action

Skills

Communication

Stress management

Customer service

Teamwork

Education

High School Diploma or GED

Food handlers permit

Job description

Kroger in Omaha, NE is seeking a Bakery Department role focused on outstanding customer service and maintaining a safe, clean environment. You will help achieve department sales and profit goals, monitor operations, and ensure quality standards.

Responsibilities include staffing, training, scheduling, promotions execution, and adherence to safety and company guidelines. Bakery knowledge and strong communication are valued.