Bakery & Deli Customer Experience Associate

Smith's Food & Drug Centers; Saint George (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Smith's Food & Drug Centers in Saint George, UT is seeking a Grocery Clerk for the Bakery/Deli department. You will prepare items per customer requests, assist with samples, and communicate specials while maintaining safety and freshness.

The role emphasizes customer service, proper food handling, inventory awareness, and adherence to store policies. Ideal candidates have basic math skills, can obtain a food handler permit, and work well in a fast-paced environment.

Qualifications

• Customer service skills required.
• Strong communication skills needed.
• Basic math knowledge required.
• Ability to obtain current food handler permit once employed.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review sell-by dates.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products on request.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and respond to questions.
• Maintain an awareness of inventory/stocking conditions and note discrepancies.
• Ensure proper temperatures in cases and coolers are maintained and logs are kept.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notify management of repairs.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high-paced environments.
• Ability to manage conflict professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support and assistance to minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Customer Service

Effective communication

Basic math

Food handler permit

Job description

Smith's Food & Drug Centers in Saint George, UT is seeking a Grocery Clerk for the Bakery/Deli department. You will prepare items per customer requests, assist with samples, and communicate specials while maintaining safety and freshness.

The role emphasizes customer service, proper food handling, inventory awareness, and adherence to store policies. Ideal candidates have basic math skills, can obtain a food handler permit, and work well in a fast-paced environment.