Bakery Customer Specialist

LKN Cheesecakery LLC; Asheville (NC); On-site; USD 27,000 - 37,000; Full time

Job summary

LKN Cheesecakery LLC in Asheville, NC seeks a Guest Experience Team Member to create a welcoming customer journey in a fast-paced bakery environment.

You will greet guests, assist with questions and special requests, manage front-of-house cleanliness, and process transactions while upholding safety and sanitation standards. Team collaboration and professional hospitality are essential.

Responsibilities

• Greet guests warmly and provide attentive, helpful service
• Assist customers with questions, orders, concerns, and special requests
• Maintain a clean, organized, and inviting front-of-house area
• Handle transactions accurately (cash, card, POS system)
• Manage customer flow during busy periods with professionalism
• Communicate clearly with team members and management
• Resolve customer issues calmly and respectfully
• Follow all safety, sanitation, and company policies
• Support daily operational tasks (stocking, packaging, cleaning)
• Represent the company’s values through consistent hospitality and professionalism

Job description

The Guest Experience Team Member creates a welcoming, positive experience for every customer. This role focuses on hospitality, communication, and smooth front-of-house operations. Ideal candidates are friendly, reliable, and able to multitask in a fast-paced bakery environment.

Key Responsibilities

• Greet guests warmly and provide attentive, helpful service
• Assist customers with questions, orders, concerns, and special requests
• Maintain a clean, organized, and inviting front-of-house area
• Handle transactions accurately (cash, card, POS system)
• Manage customer flow during busy periods with professionalism
• Communicate clearly with team members and management
• Resolve customer issues calmly and respectfully
• Follow all safety, sanitation, and company policies
• Support daily operational tasks (stocking, packaging, cleaning)
• Represent the company’s values through consistent hospitality and professionalism