BAKERY CUSTOMER SERVICE FT

Tonys Meats; Castle Rock (CO); On-site; USD 22,000 - 25,000; Full time

Job summary

Tony’s Market in Castle Rock, CO is seeking a Bakery Customer Service team member to greet customers, take orders, and ensure extraordinary service in a fast-paced bakery setting. The role reports to the Bakery Manager and involves preparing and presenting bakery items with attention to quality and customer satisfaction.

Applicants should have strong interpersonal skills, be able to multitask, and preferably 1–2 years of bakery experience.

Qualifications

• Strong interpersonal and verbal communication skills.
• Ability to multitask and stay organized.
• 1-2 years bakery experience preferred.

Responsibilities

• Greet customers immediately and provide extraordinary service.
• Respond to inquiries, fulfill special orders or transfers, and resolve complaints.
• Take orders and write tickets for bakery items.
• Prepare cookies, pies, brownies, and other pastries per recipes or directions.
• Serve food, beverages, or pastries to customers and wrap items for orders.
• Review orders for completeness; contact management for special orders or stock checks.
• Fulfill special requests using available tools and restock demos/display cases.
• Adhere to safety, health, and sanitation rules; maintain attendance and appearance.

Skills

Interpersonal skills

Verbal communication

Multitasking

Organizational skills

Bakery experience

Job description

Job Details

Job Location: Castle Rock, CO 80108

Salary Range: $16.00 - $18.00 Hourly

Tony’s Market Job Description

Title

Bakery Customer Service

Department(s)

Bakery

Reports to

Bakery Manager

Job summary

Responsible for offering extraordinary customer service

Summary of essential job functions

• Immediately greet all customers and ensure extraordinary customer service
• Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints.
• Solicit sale of new or additional services or products by educating customers and offering suggestions.
• Take customers' orders and write ordered items on tickets.
• Prepare food such as cookies, pies, brownies, etc. using recipes or following directions.
• Serve food, beverages, or pastries to customers.
• Wrap menu items such as cakes, pies, and pastries for customer orders.
• Label items sold using scales or other pricing methods.
• Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability.
• Fulfill special orders and requests utilizing all tools provided.
• Replenish foods in demos and display cases.
• Abide by safety, health and security rules.
• Complete specials projects and other duties as assigned
• Regular and predictable attendance

Standard job functions

• Upholds the 7 guiding principles of the company
• Support goals and vision of General Manager
• Consistently presents a professional personal image and uphold the company’s uniform policy
• Maintain safe, clean and well-organized working and shopping environment
• Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws.
• Ability to work a flexible schedule including holidays and weekends
• Timely and consistent attendance.

Knowledge, skills and abilities required

• Strong interpersonal and verbal communication skills
• Ability to multitask and use organizational skills
• 1-2 Years previous bakery experience preferred

Qualifications