Bakery Counter / Customer Service

Chocolate-Carousel; Wall (SD); On-site; USD 26,000 - 34,000; Full time

Job summary

Chocolate-Carousel is seeking an experienced retail sales/customer service professional to join our team in Wall, SD. You will greet customers, assist with sales and inquiries, answer phones, and ensure smooth daily shop operations, including opening and closing procedures.

You will liaise with front-of-house and kitchen staff, manage inventory, and help with light ordering and store upkeep. The role requires excellent interpersonal and communication skills, a can-do attitude, reliability, and a

Qualifications

• Excellent interpersonal skills and friendly demeanor.
• Can-do attitude and reliability.
• Thorough knowledge of company policies and procedures.
• Ability to relate to customers, sales staff and kitchen staff.

Responsibilities

• Open the shop daily and perform opening procedures.
• Greet customers and assist with sales, ordering, or inquiries.
• Answer phones and refer calls to appropriate staff.
• Handle customer complaints and seek resolution with supervisor support.
• Maintain liaison between front of house and kitchen staff.
• Keep track of inventory and replenish as needed; light ordering.
• Perform light project work and order preparation.
• Clean and maintain storefront and replenish stock as necessary.
• Perform closing procedures when the shop closes.

Skills

Interpersonal skills

Communication skills

Organization

Reliability

Customer relations

Job description

We are looking for an experienced retail sales/customer service professional.

This position requires excellent interpersonal skills, can-do attitude, excellent communication skills, organization, reliability, thorough knowledge of company policies and procedures and ability to relate to customers, sales staff and kitchen staff.

Perform Opening Procedures upon opening the shop daily

Greet Customers

Assist customers throughout the day with sales, ordering or inquiries.

Answer phones and assist customers or refer the call to the appropriate staff member.

Handle initial customer complaints and work toward a resolution (refer to supervisor as necessary)

Liaison between front of the house and kitchen staff

maintain flow and quality of work

Keep track of inventory, update appropriate staff member to replenish. Light ordering tasks as necessary

Perform light project work/order preparation

Clean and maintain the store front, may including replenishing the store

Perform Closing Procedures while closing the shop daily