Bakery/Coffee Shop Assistant Team Leader

Metropolitan Market; Sammamish (WA); On-site; USD 42,000 - 60,000; Full time

Job summary

Metropolitan Market is seeking an Bakery/Coffee Shop Assistant Team Leader to guide daily bakery and coffee operations, coach team members, and ensure guest service, quality, safety, and department standards. This role emphasizes hands-on leadership, training, and the effective execution of product preparation, stocking, cleaning, and merchandising.

Ideal candidates have bakery/coffee or food service experience and some supervisory background, with a customer-first approach and strong

Qualifications

• Two years bakery/coffee or food service experience.
• One year supervisory experience preferred.
• Excellent customer service skills.
• A high level of self-motivation and initiative.
• Ability to problem solve in a diverse team.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily department operations and provide coaching and direction.
• Partner on ordering and inventory management to support merchandising and sales.
• Manage budgets for labor and supplies and adjust execution as needed.
• Deliver outstanding guest service and build rapport with guests.
• Lead product preparation, packaging, labeling, and merchandising standards.
• Maintain safety, cleanliness, and organization in the department.
• Support promotions and monthly inventory activities.

Skills

Customer service

Supervisory experience

Leadership

Team development

Time management

Education

High school diploma

Tools

POS system

Inventory software

Job description

THE ROLE

The Bakery/Coffee Shop Assistant Team Leader plays a key role in leading Bakery and Coffee Department operations, developing team members, and ensuring consistent execution of guest service, quality, safety, and department standards. In our fast-paced environment, this position provides hands‑on leadership and coaching while ensuring effective execution of product preparation, stocking, cleaning, merchandising, and other department priorities. Strong leadership, organization, sense of urgency, and attention to detail are essential. We seek dependable, team‑oriented individuals who are confident in guiding and developing others and committed to delivering a welcoming, high‑quality guest experience.

MORE ABOUT WHAT YOU’D DO

• Oversee daily department operations, ensuring team members consistently uphold guest service, quality, safety, and department standards. Provide ongoing training, coaching, and direction to support effective execution and team member development.
• Partner with the Bakery/Coffee Shop Team Leader on ordering and inventory management, maintaining appropriate inventory levels to support strong merchandising, product availability, and sales.
• Works with Bakery/Coffee Shop Team Leader to manage sales, gross profit, labor, and supply budgets, monitoring performance and adjusting department execution as needed.
• Provide outstanding guest service, adapting approach to meet individual guest needs and build rapport through personalized service.
• Prepare handcrafted coffee and tea beverages with consistency, quality, and attention to detail.
• Ensure products are packaged, labeled, and merchandised in accordance with quality, presentation, and department standards.
• Ensure outdated products are removed from the sales floor daily and proper product rotation is consistently maintained.
• Maintain a clean, organized, and safe department, ensuring team members consistently follow established safety standards.
• Lead and supports effective execution of product promotions and focuses.
• Participate in monthly inventory, supporting accurate product counts and effective department organization.

WHAT WE’RE LOOKING FOR

• Two years of bakery/coffee or food service experience required.
• One year of supervisory experience preferred.
• Exceptional customer service skills.
• A high level of self-motivation and initiative.
• Ability to problem solve and have proven success working in a diverse team environment.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining quality and meeting deadlines.
• Excellent time management and organizational skills.
• Curiosity and a desire to learn.
• Ability to work a flexible schedule based upon business needs, including nights and weekends.