BAKERY/CERTIFIED CAKE DECORATOR

The Kroger Co.; Royal Oak (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. in Michigan seeks a Bakery Associate to create an outstanding customer experience in our store bakery. You will assist guests, decorate cakes, stock the department, and help maintain a safe, clean environment while supporting the department manager in achieving sales goals.

This role emphasizes quality, product knowledge, and teamwork, with opportunities to learn cake decorating and serve customers across shifts. Prior bakery or retail experience is valued.

Qualifications

• Cake decorator certification required upon employment.
• Bakery/cake decorating experience preferred.
• Retail experience required.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Create an environment that makes customers feel welcome and appreciated by answering questions about products in the department and store.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items; prepare wedding cakes per customer requests.
• Check product quality, freshness and dates; use bakery equipment as needed.
• Label, stock, sign and inventory department merchandise.
• Adhere to health, safety and store standards.

Skills

Cake decorator certification

Bakery/cake decorating experience

Retail experience

Stress management

Effective communication

Basic math

Second language

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store’s layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Obtain cake decorator certification once employed
• Bakery/cake decorating experience
• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Desired

• Second language: speaking, reading and/or writing