BAKERY/CAKE DECORATOR

The Kroger Co.; Greenwood Village (CO); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. in Greenwood Village, CO is seeking a Bakery Associate to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals and uphold quality standards.

Responsibilities include helping customers, decorating and labeling bakery items, maintaining product knowledge, and following health and safety guidelines to ensure a positive shopping experience.

Qualifications

• Experience in a retail setting is required.
• Experience decorating bakery items or cakes is preferred.
• Ability to stay calm and effective under pressure.
• Strong basic math skills for transactions and counts.
• Clear, friendly communication with customers and colleagues.

Responsibilities

• Create a welcoming environment and assist customers with product questions.
• Maintain knowledge of department products and offer suggestions.
• Offer samples and prepare bakery items per requests using bakery equipment.
• Suggest bakery items to meet customer needs and preferences.
• Check product quality, dates, and use equipment safely.
• Decorate cakes, pastries, cupcakes, and cookies.
• Label, stock, sign, and inventory department merchandise.
• Report discrepancies in ordering or shipping to the manager.
• Navigate store layout and respond to ads and seasonal items.
• Monitor inventory levels and note discrepancies.
• Adhere to health, safety, and labor controls and store rules.
• Support safety programs and report unsafe conditions.
• Perform routine equipment inspections and arrange repairs.
• Report safety risks and any theft or fraud to management.
• Perform essential duties with or without reasonable accommodation.

Skills

Retail experience

Bakery/cake decorating

Stress management

Basic math

Effective communication

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Desired

• Second language: speaking, reading and/or writing