BAKERY/CERTIFIED CAKE DECORATOR

Kroger Family of Companies; Rochester (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Family of Companies in Rochester, MI, is seeking a Bakery Associate to deliver exceptional customer service and support daily bakery operations. You will assist customers, decorate cakes, restock displays and ensure product quality and safety.

Responsibilities include welcoming customers, learning product details, complying with health and safety guidelines, and collaborating with the bakery team to meet goals. Cake decorating experience and strong communication skills are preferred.

Qualifications

• Bakery/cake decorating experience required.
• Retail experience helpful.
• Must obtain cake decorator certification after hire.

Responsibilities

• Create an environment where customers feel welcome and valued by answering questions about bakery products.
• Know and explain products within the department; suggest items to customers.
• Decorate cakes and other bakery items per customer requests.
• Maintain freshness and quality; check sell-by dates and use equipment properly.
• Label, stock and inventory department merchandise; assist with store displays and promotions.
• Follow health, safety and sanitation rules; report safety risks.

Skills

Cake decoration experience

Retail experience

Stress management

Effective communication

Basic math

Second language (optional)

Education

Cake decorator certification

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store’s layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• Obtain cake decorator certification once employed
• Bakery/cake decorating experience
• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Desired

• Second language: speaking, reading and/or writing