BAKERY/CAKE DECORATOR

Kroger; West Bend (AL); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger is seeking a Bakery Clerk to create an outstanding customer experience and keep the bakery department clean and inviting. You will assist the department manager in reaching sales goals and ensure quality standards are met.

In this role you’ll answer questions, demonstrate product knowledge, decorate cakes and pastries, and prepare wedding cakes per customer requests. You’ll display items, check freshness, and follow safety guidelines to serve customers with care.

Qualifications

• Any retail experience.
• Any bakery/cake decorating experience.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.

Responsibilities

• Answer questions about products to help customers.
• Gain knowledge of department products and respond to questions.
• Offer samples and prepare bakery items such as wedding cakes.
• Recommend bakery items to customers to meet needs.
• Check product quality and review sell-by dates; use bakery equipment accordingly.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Follow store layout and stay current with ads and promotions.
• Maintain inventory and report discrepancies to management.
• Adhere to health, safety and loss prevention policies.
• Ensure safe operation of equipment and report any repairs.
• Report safety risks or incidents as required.
• Perform essential job functions with or without accommodation.

Skills

Customer service

Communication skills

Math skills

Stress management

Second language

Tools

Bakery equipment

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Desired

• Second language: speaking, reading and/or writing