BAKERY/CERTIFIED CAKE DECORATOR

Kroger; Roseville (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in Roseville, MI is seeking a bakery associate to deliver exceptional customer service in the bakery department. You will assist customers, decorate cakes, and help with product recommendations, inventory, and quality checks to ensure freshness.

Role requires cake decorator certification and bakery decorating experience, plus retail know-how and strong communication. Join a team focused on safety, accuracy, and guest satisfaction.

Qualifications

• Bakery/cake decorating experience required.
• Retail experience preferred.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Obtain cake decorator certification once employed.

Responsibilities

• Answer questions regarding products and assist customers in the department and store.
• Gain knowledge of bakery products and suggest items to customers.
• Decorate cakes and other bakery items per requests.
• Recommend bakery items to ensure customer satisfaction.
• Check product quality and freshness; monitor dates and storage conditions.
• Label, stock, sign, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Follow store layout and stay updated on ads and promotions.
• Maintain inventory accuracy and comply with safety and sanitation rules.
• Operate bakery equipment safely and report any repairs needed.

Skills

Effective communication

Handle stressful situations

Knowledge of basic math

Retail experience

Second language (optional)

Education

Cake decorator certification

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Obtain cake decorator certification once employed
• Bakery/cake decorating experience
• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Desired

• Second language: speaking, reading and/or writing