BAKERY/CERTIFIED CAKE DECORATOR

Kroger; East Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in East Lansing, MI is seeking a Bakery Decorator to deliver outstanding baked goods and friendly customer service. You will support the department manager in achieving sales and quality goals, decorate cakes, respond to customer requests, and maintain a safe, clean work environment.

The role requires cake decorator certification, bakery decorating experience, and retail experience, along with strong math and communication skills. A second language is a plus; training is provided.

Qualifications

• Cake decorator certification required after employment
• Bakery/cake decorating experience essential
• Retail experience preferred
• Ability to handle stressful situations
• Effective communication skills required
• Knowledge of basic math

Responsibilities

• Create an environment where customers feel welcome and appreciated by answering questions about products
• Gain knowledge of department products and suggest items to customers
• Decorate cakes and other bakery items per customer requests using bakery equipment
• Recommend bakery items to meet customer needs and drive sales
• Check product quality, review sell-by dates and use equipment properly
• Label, stock, and inventory department merchandise
• Report discrepancies in ordering or shipping to the department manager
• Stay aware of store layout and promotional ads to assist customers
• Maintain inventory accuracy and address stock discrepancies
• Comply with health, safety, and sanitation regulations
• Support safety programs and report unsafe conditions
• Perform preventive maintenance on equipment and report required repairs
• Report any safety risks or illegal activities to management
• Perform essential functions with or without reasonable accommodation

Skills

Cake decorator certification

Bakery decorating experience

Retail experience

Stress management

Effective communication

Basic math

Second language

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store’s layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Obtain cake decorator certification once employed
• Bakery/cake decorating experience
• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Desired

• Second language: speaking, reading and/or writing