BAKERY/LEAD CAKE DECORATOR

Kroger; Roanoke (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Roanoke, VA is seeking a Bakery Associate to create an outstanding customer experience and maintain a safe, clean environment. Assist management in achieving department sales and profit goals while upholding our core values of respect, honesty, integrity, diversity, inclusion and safety.

You will gain product knowledge, prepare bakery items to order, offer samples, ensure freshness, and stock inventory.

Qualifications

• Customer service oriented and able to respond to customers calmly under pressure.
• Strong communication skills for clear customer interactions and teamwork.
• Basic math for handling prices and measurements.
• Current food handlers permit obtained or in place upon employment.

Responsibilities

• Learn product knowledge and respond to questions, and suggest bakery items.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer samples and help customers discover new items.
• Maintain fresh products, correct portion sizes, and prevent shrink.
• Recommend items to match customer needs and preferences.
• Operate bakery equipment and follow safety guidelines.

Skills

Customer service

Communication

Math skills

Food safety

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review sell by dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, and freezer.
• Keeps cases full and fresh based on Bakery Standards.
• Partakes in ideas and development of sales in the cake and pastry area.
• Answers customer or associate questions on the telephone or in person and provides information and assistance for any and all cake decorating orders.
• Communicates with Bakery Manager on any needs for cake area.
• Responsible for keeping track of inventory pertaining to cake or pastry including product needs to produce or fill, supplies, kits, rings and any items needed for special orders.
• Checks to make sure the cake kit book is updated and kit is in stock
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store’s layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Current food handlers permit once employed

Desired

• Bakery/Cake Decorating experience
• Retail experience